Solitair Clarke
Lethbridge
Summary
Knowledgeable and dedicated professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Leader - Omni
Chapters
09.2024 - Current
- Enhanced customer satisfaction by implementing new strategies to address concerns and resolve issues promptly.
- Initiated cross-functional collaboration between departments to better serve customers and deliver seamless experiences.
- Ensured consistent adherence to established protocols throughout all points of contact with customers.
- Trained and mentored new team members, improving overall team performance and knowledge base.
- Analyzed customer feedback data to identify trends and areas for improvement, driving continuous process enhancements.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Assistant Manager
Sentinel Storage
08.2022 - Current
- Worked with all Microsoft programs daily
- Generated and converted clients through online inquires and walk-in client in the office
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Coached and mentored new employees on company policies and procedures.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Maintained database of client contact information with accuracy and attention to detail.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Scheduled and confirmed appointments for clients or customers.
Lead Bartender/Supervisor
Coulee Taproom
07.2021 - 04.2022
- Able to work independently or as part of a team depending on needs of the business.
- Exceptional customer service skills with the ability to handle difficult situations diplomatically.
- Proficient in POS systems, cash handling, and inventory management.
- Successfully trained new staff members on proper procedures for making drinks and serving customers.
- Expert knowledge of alcoholic beverages and mixology techniques.
- Highly knowledgeable regarding applicable AGLC laws related to alcohol service.
- Skilled in developing relationships with regular customers encouraging repeat business.
- Strong organizational skills with the capacity to prioritize tasks effectively.
- Developed strong working relationships with customers and staff.
- Kept bar organized and clean during busy hours.
Customer Service/Operations
Chapters
09.2015 - 07.2021
- Assisted operation manager in facilitating morning tasking crew
- Maintained company standard store appearance
- Assisted customers with orders and finding merchandise
- Promote the rewards program and up-sell of items
- Member of Health and Safety, and Trade Standards team
- Assisted in training new staff on company policies, procedures, systems and software related to customer service operations.
- Oversaw customer service operations related to online orders, returns, refunds.
Education
Diploma - Criminal Justice Policing
Lethbridge College
01.2001
High School Diploma - undefined
Lindsey Thurber High School
01.2001
Skills
- Computer Skills
- Effective Communication
- Self Motivation
- Problem-Solving
- Workload Management
- Multitasking
- MS Office
- Attention to Detail
- Active Listening
- Interpersonal Communication
- Calm and professional under pressure
- Adaptability and flexibility
Certification
- Restricted and Non-Restricted Firearms Licences, Jim Thompson, Lethbridge, AB, 09/2012
- Reel Facts, AGLC, 07/2021
- ProServe, AGLC, 07/2021
- First Aid, Saint Johns, 10/2022
Timeline
Customer Experience Leader - Omni
Chapters
09.2024 - Current
Assistant Manager
Sentinel Storage
08.2022 - Current
Lead Bartender/Supervisor
Coulee Taproom
07.2021 - 04.2022
Customer Service/Operations
Chapters
09.2015 - 07.2021
High School Diploma - undefined
Lindsey Thurber High School
Diploma - Criminal Justice Policing
Lethbridge College
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