Soleil Espinoza
La Puente,CA
Summary
I am a result and detail-oriented team member, skilled in managing and focusing in streamlining processes to optimize workflow. I am well skilled in effective communication and adaptability, contributing to a seamless experience and improved organizational efficiency.
I am eager to join a forward-thinking company, where I can build a long-term career and consistently scale my contributions. I am seeking for a environment that challenges me to develop professionally while actively driving the teams long term success.
Overview
6
6
years of professional experience
Work History
Recruiting Coordinator III
Absolute International Security
Irwindale
10.2025 - Current
- Coordinated recruitment efforts, managing job postings across multiple platforms.
- Screened candidate applications to identify suitable talent for various positions.
- Conducted preliminary phone interviews to assess candidate qualifications and fit for roles.
- Scheduling interviews, ensuring efficient communication between candidates and hiring managers.
- Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
- Maintained accurate records of applicant progress through the recruitment pipeline.
- Collaborated with team members to improve recruitment strategies and optimize workflows.
- Developed strong relationships with hiring managers, understanding their requirements and providing tailored talent pipelines.
- Supported diversity initiatives, ensuring a fair recruitment process for candidates from various backgrounds.
Administrative Assistant
Absolute International Security
Irwindale
09.2025 - Current
- Provided front desk support as needed with inquires and facilitating visitor access while answering and routing multi-line incoming calls.
- Managed daily office operations, ensuring efficient workflow and organization.
- Coordinated meetings and schedules for executives, optimizing time management.
- Assisted in preparation of security reports and documentation, maintaining accuracy.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Utilized office software to streamline administrative processes and improve efficiency.
- Developed filing systems that improved information retrieval and record-keeping efficiency.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
Sandwich Artist
Capri Deli
Covina, CA
08.2024 - 08.2025
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors.
- Crafted custom sandwiches based on customer preferences to enhance dining experience.
- Increased speed of service through effective multitasking and time management skills.
- Operated kitchen equipment and maintained sanitation standards to ensure food safety compliance.
- Assisted in inventory management by tracking ingredient levels and minimizing waste.
- Trained new staff on sandwich preparation techniques and customer service protocols.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Customer Service Representative & Sales Consultant
Triad Fitness
Azusa, CA
02.2024 - 08.2024
- Delivered exceptional customer service to every member by providing extensive knowledge of products and services while creating a welcoming and positive experience.
- Addressed customer inquiries to ensure satisfaction and positive service experience.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product knowledge training to new staff, improving overall team efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Operations Manager
Golds Gym SoCal
West Covina, CA
08.2022 - 01.2024
- Led hiring, onboarding, and training of new hires to fulfill business requirements.
- Trained and mentored staff on best practices for customer engagement and retention.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed standard operating procedures to improve operational consistency across team.
- Conducted regular performance reviews, identifying area for improvement and developing action plans.
- Oversaw daily gym operations, ensuring adherence to company policies and procedures.
- Managed inventory control processes, reducing waste and optimizing resource allocation.
- Facilitated smooth collaboration between departments through clear communication.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Reported issues to higher management with great detail.
Customer Service Representative
Golds Gym SoCal
West Covina, CA
09.2021 - 08.2022
- Managed high-volume customer interactions using software to ensure timely responses.
- Collaborated with team members to enhance service delivery and streamline processes.
- Assisted in developing training materials that improved onboarding for new representatives.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website , improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
Cashier
Smart & Final
La Puente, CA
11.2020 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer inquires and complaints promptly to enhance overall shopping experience.
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained an organized cash register area, ensuring clean and inviting environment for customers
- Operated register for cash, check, and credit card transactions with excellent accuracy levels.
- Conducted end-of-day cash balancing to ensure accuracy in financial reporting and accountability.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Applied Business - Business Administration
Mt. San Antonio College
Walnut, CA12-2026
High School Diploma -
Los Altos High School
Hacienda Heights, CA2020
Skills
- Relationship Manager
- Interpersonal Communications
- Adaptable
- Growth-Oriented
Timeline
Recruiting Coordinator III
Absolute International Security
10.2025 - Current
Administrative Assistant
Absolute International Security
09.2025 - Current
Sandwich Artist
Capri Deli
08.2024 - 08.2025
Customer Service Representative & Sales Consultant
Triad Fitness
02.2024 - 08.2024
Operations Manager
Golds Gym SoCal
08.2022 - 01.2024
Customer Service Representative
Golds Gym SoCal
09.2021 - 08.2022
Cashier
Smart & Final
11.2020 - 08.2021
Associate of Applied Business - Business Administration
Mt. San Antonio College
High School Diploma -
Los Altos High School