Soleil Curiel
Santa Monica
Summary
Dynamic and detail-oriented professional with extensive experience as a 911 Public Safety Operator. Proven ability in crisis communication and effective problem-solving, ensuring rapid response to emergencies. Proficient in data entry, consistently delivering exceptional service under pressure while maintaining HIPAA compliance. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management.
Overview
15
15
years of professional experience
Work History
911 Public Safety Operator
City of Placentia
Placentia
2024.06 - 2024.12
- Operated multi-line phone systems to receive emergency calls.
- Coordinated responses with police, fire, and medical teams.
- Monitored radio communications for real-time updates.
- Maintained accurate logs of calls and dispatch activities.
- Assisted callers by providing clear instructions during emergencies.
- Prioritized incidents based on urgency and resource availability.
- Utilized mapping software to identify locations quickly.
- Received incoming calls from the public and determined the nature of the emergency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
Financial Care Specialist II
Cedars Sinai Medical Care Foundation
Beverly Hills
2015.12 - 2024.06
- Register Patient demographics and coverage
- Educated patients on payment plans and financial assistance programs available.
- Analyzed patient accounts for billing accuracy and identified potential errors.
- Contact patients and insurances for further customer service
- Assisted patients in understanding financial options and insurance benefits.
- Verified patient insurance coverage and communicated with providers for authorization.
- Collaborated with healthcare teams to resolve billing discrepancies and issues.
Billing/Appointment Coordinator
Starpoint Health
Studio City
2013.10 - 2015.12
- Verify Patient Eligibility With Insurance Online and Over The Phone
- Set Appointments, Handle Cancellations, Phone Triage, Manage Appointment Confirmations
- Obtain Pre-Authorizations And Surgical Clearances
- Register Patient Demographics
- Collect Patient Co-Pays, Coinsurances, Deductibles And Account Payments
- Assist Physicians with Various Office Tasks, Conduct Stocking Inventory
Barista/Server
Starbucks Coffee
Northridge
2013.05 - 2013.10
- Provided Customer Service for All Customers
- Maintained Calm Demeanor During Peak Hours
- Prepared Regular and Customized Recipe Orders, Engaged and Responded to Customer Needs
- Handled cash transactions accurately and efficiently during busy shifts.
Guest Services Team Leader
Target
Eagle Rock
2012.08 - 2013.05
- Opened and Closed All Front Lane Register, Lead Team to Deliver Customer Service
- Responded Efficiently to Guest Needs, issues or Questions
- Ensured Cleanliness Throughout Store, including Guest Services, Checklanes, Food Serve & Restrooms
Cashier
Wal-Mart
Buena Park
2012.08 - 2012.08
- Completed Sales Transactions
- Answered Questions Regarding Products and Services
Ride Operator
Knotts Berry Farm
Buena Park
2009.08 - 2011.07
- Assisted Guests Safely into Rides
- Greeted Guests, Explained Limitations and Restrictions
- Secured Safety Restrains and Operated Rides
Education
AA - Administration of Justice
Los Angeles Valley College
Valley Glen, CA06.2025
High School Diploma -
John F. Kennedy High School
Granada Hills, CA06.2007
Skills
- Written and Verbal Communication Skills
- Highly Organized and Detailed Oriented
- Proficient Computer Skills, Microsoft Suite
- Can Type 45 Words Per Minute
- Familiar with Electronic Medical Record
- Detail Oriented
- Team Player
- Time Management
- CPR Certified
- HIPAA Compliant
- Attention to detail
- Team collaboration
- Data entry
- Crisis communication
- Problem solving
- Effective communication
References
Available Upon Request
Timeline
911 Public Safety Operator
City of Placentia
2024.06 - 2024.12
Financial Care Specialist II
Cedars Sinai Medical Care Foundation
2015.12 - 2024.06
Billing/Appointment Coordinator
Starpoint Health
2013.10 - 2015.12
Barista/Server
Starbucks Coffee
2013.05 - 2013.10
Cashier
Wal-Mart
2012.08 - 2012.08
Guest Services Team Leader
Target
2012.08 - 2013.05
Ride Operator
Knotts Berry Farm
2009.08 - 2011.07
AA - Administration of Justice
Los Angeles Valley College
High School Diploma -
John F. Kennedy High School