Sol Ei (Jenny) Han

• Provided virtual and in-person training for all processing stages within the Spouse and Common-law Partner (SCLPC) in Canada Permanent Resident team.
• Collaborated with Inland processing management team, inventory/operation support management team, and Senior Director's Office to increase efficiency, resolve issues, and clarify policies within the Inland SCLPC program.
• Consistently maintained and created procedural manuals and tools to assist processing agents and officers.
• Managed external inquiries relating to the program, including: Litigation administration, Access to Information and Privacy (ATIP) requests, Privacy breach reports, and priority processing.

• Interpreted and administered regulations and policies set under the Immigration and Refugee Protection Act (IRPA) and Regulations (IRPR), Criminal Code of Canada (CCC), and other related procedures within the SCLPC Permanent Resident program.
• Maintained a positive relation with external partners to facilitate complex decision making (ie. Overseas Missions, Case Management Branch, Canada Border Services Agency).
• Assessed admissibility concerns, including criminality and security factors, by gathering and analyzing information from different sources and patterns.
• Assisted the Senior Program Officer in creating program manuals and provided training sessions.
• Received an Instant Excellence Award 2024 for being an overall team player.

• Applied and interpreted the Immigration and Refugee Protection Act (IRPA), Citizenship Act, and other related regulations while making eligibility and admissibility assessments on SCLPC Permanent Resident program.

• Achieved an average 120% of monthly target goals in making final-decisions.
• Prepared official and professional correspondence notes, letters, and emails to clients and various stakeholders.
• Conducted investigations on client immigration and enforcement history and analyzed submitted documentation.

• Administered various programs by authenticating documents and verified client's identity.
• Provided consultation and explanation of financial aid programs to clients, including Employment Insurance, Old Age Pension, Canada Pension Program and other governmental programs.
• Developed and implemented a new project following the COVID-19 pandemic to assist thousands of seasonal agricultural workers for more effective and efficient SIN delivery (SAWP Project).
• Achieved the 2020/2021 ADM Service Excellence Award.

• Created new applications on the Global Case Management System (GCMS) and sorted documents for filing.
• Maintained and organized files for Permanent Resident applications within different processing units and archived finalized applications.
• Regularly communicated with different areas of the organization through e-mails and GCMS notes to assist in the next process.
• Upheld an average production rate of 170% within an established production target for each task.

• Ensured passenger's eligibility in entering and connecting through other countries; constantly updated on travel restrictions in following countries before flight departure.
• Assisted 100+ passengers daily in providing optimal client services in various areas of the organization, including check-in, travel consultations, special services assistance, and re-booking flights.
• Effectively provided fluent services in English and Korean.

• Exercised efficient judgmental and analytical skills while assessing 400+ passengers' admissibility into Canada based on compliance with the Canadian legislation and policies, including the Canadian Border laws and Immigration, Citizenship, and Refugee Act.
• Improved CBSA public image and client service by remaining responsive, professional, and liable in a fast-paced processing environment.
• Reported flight information analysis and statistics summary to the superintendent.