Soledad Espinoza
Riverside
Summary
Accomplished Spa Associate at Alec Ian Holistic Center, adept in Swedish massage and exceptional customer service, significantly enhancing client satisfaction. Skilled in spa equipment operation and fostering client relationships, I excel in creating personalized experiences. My proactive approach in upselling services contributed to increased business revenue, showcasing my ability to meet and exceed employer expectations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Spa Associate
Alec Ian Holistic Center
03.2024 - 01.2025
- Enhanced client satisfaction by providing exceptional customer service and addressing their needs promptly.
- Maintained accurate client records to provide personalized services during each visit.
- Ensured compliance with all safety protocols and regulations within the spa facility, maintaining a safe environment for both clients and staff members.
- Supported therapists by preparing treatment rooms with necessary supplies and equipment prior to appointments.
- Provided knowledgeable recommendations on appropriate treatments based on individual client needs, resulting in high satisfaction rates.
- Assisted in maintaining a clean and serene spa environment, ensuring the utmost comfort for clients.
- Streamlined front desk procedures, improving guest check-in and checkout experiences.
- Promoted spa packages and retail products effectively, increasing sales revenue for the business.
Job Coach
Goodwill Industries Of California
04.2019 - 10.2023
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in maintaining employment goals.
- Implemented practical goal-setting techniques with clients to keep them focused on achieving desired outcomes during their workday
Program Assistant
Care Connexxus Adult Day Care Services
02.2017 - 02.2019
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Supported planning and coordination of Type program and associated activities.
- Implemented centralized record-keeping system to improve overall data accuracy and accessibility for team members.
Education
Associate Of Applied Science - General Education
Riverside City College
Riverside, CAEstheticians License - Health And Wellness
ABT Academy
Corona, CA06.2022
Skills
- Spa equipment operation
- Facial treatments expertise
- Upselling services
- Body treatments
- Appointment scheduling
- Skin analysis
- Hot stone therapy
Certification
Licensed Esthetician
Certified by State Board of California
Languages
Spanish
Full Professional
Timeline
Spa Associate
Alec Ian Holistic Center
03.2024 - 01.2025
Job Coach
Goodwill Industries Of California
04.2019 - 10.2023
Program Assistant
Care Connexxus Adult Day Care Services
02.2017 - 02.2019
Associate Of Applied Science - General Education
Riverside City College
Estheticians License - Health And Wellness
ABT Academy
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