SOLANGE MANTWANI
Surrey,BC
Summary
Energetic Housekeeping Room Attendant with 4 years of hands-on experience . Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Executive Plaza Hotel
Coquitlam, BC
08.2023 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
Medical Laboratory Assistant
Life Labs
Surrey, BC
04.2023 - 08.2023
- Assisted in the training of new laboratory assistants, providing guidance on best practices and procedures.
- Maintained a clean, safe work environment by following strict laboratory protocols and guidelines.
- Promoted patient confidentiality by adhering to HIPAA regulations during all phases of specimen handling and reporting processes.
- Demonstrated excellent problem-solving skills when troubleshooting issues related to sample preparation or equipment malfunctions.
- Streamlined the process for data entry into laboratory information management systems, reducing the potential for human error.
- Used correct formulas and procedures to prepare solutions and reagents for testing needs.
- Provided instruction on Holter monitor and connected patient to analyzer.
Receptionist
Rêvera Senior Manor
New Westminster, BC
01.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Housekeeping Room Attendant
Element Hotel
Burnaby, BC
01.2021 - 02.2022
- Cleaning 16 rooms a day
- vacuum rooms, public areas, hallways, sweep and mop the floor Replace towels, soap and all room amenities . Washes shower walls and tub, clean toilet . Wipes exposed pipes, cleans mirrors, sinks and walls . Washes all hard floor areas, remove dirt and soiled areas . Fix the guest rooms, change linens .
- Perform all necessary cleaning activities such as dusting, sweeping, trash removal, mopping, and polishing
- Adhere to procedures and ensure all rooms inspected according to department standards
- Exercise tact and discretion when dealing with guests, and guests' property
- Report any damages, shortcomings, and disturbances to supervisors
- Check and maintain stock levels
- Comply with all rules regarding health and safety of guests and coworkers
Housekeeping Aide
Amadin Senior Centre
Surrey, BC
03.2020 - 10.2020
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
- Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
- Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
- Cleaning the residents room, changing the bed sheets
- Sanitizer the bed of the residents pi on the bed
- Cleaning the toilet
Education
Diploma - Medical Laboratory Assistant
Vancouver Career College
Surrey, BC06.2023
Diploma - Science
Invergarry Adult Centre
Surrey, BC06.2020
Skills
- Problem-Solving
- Data Entry
- Computerized Maintenance Management
- Excellent Communication
- Written Communication
- Problem-solving abilities
- Microsoft Teams
- Database Administration
- Typing speed 40 WPM
- PowerPoint
- Microsoft PowerPoint
Languages
English
Full Professional
French
Full Professional
Timeline
Housekeeping Room Attendant
Executive Plaza Hotel
08.2023 - Current
Medical Laboratory Assistant
Life Labs
04.2023 - 08.2023
Receptionist
Rêvera Senior Manor
01.2022 - 03.2023
Housekeeping Room Attendant
Element Hotel
01.2021 - 02.2022
Housekeeping Aide
Amadin Senior Centre
03.2020 - 10.2020
Diploma - Medical Laboratory Assistant
Vancouver Career College
Diploma - Science
Invergarry Adult Centre