Solange Cummins
Burnaby,BC
Summary
Motivated young woman with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
After Dark Hospitality
Vancouver, BC
03.2024 - Current
- Worked effectively in fast-paced environments.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
Server Assistant
Cactus Club Cafe Bentall 5
06.2021 - 09.2023
- Processed payments for orders and provided customers with change.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Organized reservations, checked guests in.
- Restaurant close and opens.
- Assisted customers with carry-out service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Cashier/Customer Service Cashier
Save On Foods
11.2019 - 02.2021
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Used POS system to enter orders, process payments and issue receipts.
Cheer Coach Volunteer
Champion Cheerleading
05.2018 - 11.2018
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Implemented effective injury prevention strategies, reducing the occurrence of injuries during practices and performances.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Enhanced team spirit by implementing engaging and motivational cheer routines.
Education
High School Diploma -
Earl Marriott Secondary
Surrey, BC06.2020
Skills
- Customer Relations
- Responsible and Trustworthy
- Food and Beverage Service
- Specials Promotion and Upselling
- Cash Handling
- Strong Communication Skills
- Social Perceptiveness
Certification
Serving It Right
Food Safe
First Aid
Timeline
Server
After Dark Hospitality
03.2024 - Current
Server Assistant
Cactus Club Cafe Bentall 5
06.2021 - 09.2023
Cashier/Customer Service Cashier
Save On Foods
11.2019 - 02.2021
Cheer Coach Volunteer
Champion Cheerleading
05.2018 - 11.2018
High School Diploma -
Earl Marriott Secondary
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