Solademi Ishola
London,ON
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
IPI Power-tech Limited
04.2022 - 02.2024
- Enhanced operations efficiency by streamlining communication and implementing effective procedures.
- Ensured adherence to regulatory standards through strict implementation of policies and procedures; minimizing legal exposure and potential penalties.
- Led cross-functional teams to achieve project milestones, ensuring timely delivery and high-quality results.
- Developed strong relationships with vendors, fostering collaboration and driving business growth in the region.
Operations Officer
Infravision Limited
01.2020 - 12.2021
- Managed a diverse team of professionals, fostering a positive work environment that encouraged growth and development.
- Implemented cost-saving measures to reduce overhead expenses while maintaining high levels of service quality.
- Led cross-functional teams on strategic initiatives, driving organizational processes and growth.
- Analyzed key performance indicators to identify areas for improvement, implementing targeted strategies for success.
- Conducted regular audits of operational practices to ensure compliance with regulatory requirements and industry best practices.
Customer Service and Operations Analyst
IHS Towers
07.2016 - 11.2018
- Contributed to the achievement of vendor goals through effective customer support and collaboration with colleagues across various departments.
- Mentored team members, sharing industry best practices and fostering professional growth within the organization.
- Assisted in the development of new procedures that resulted in a more efficient work environment and improved service quality.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
- Handled escalated customer complaints with data analysis and process optimization, working towards mutually agreeable resolutions while preserving the company''s reputation.
Customer Service & Sales Consultant
Airtel Networks
07.2013 - 05.2016
- Responsible for sales activities to optimize turnover and achieve recharge sales and BTS Revenue targets especially within territory.
- Developed sustainable relationship and trust with retailer and sub dealer accounts through effective communication.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective product knowledge.
- Quality Gross Adds Canvasser with eye for High Value Individuals
- Responsible for creating and expanding new market area in region
Education
Postgraduate Diploma in Education -
University of Ibadan
04.2014
Skills
- Operations Management
- People Management
- Time Management
- Analytical and problem solving
- Field Sales
- Communication skills
- Customer Experience
- Data Entry
- Microsoft Office
- Writing Skills
- Call answering
Key Competencies Skills
- Use of Microsoft Office tools
- Numerical Accuracy
- Excellent planning, organization and execution skills
- Excellent reporting skills
- Project Management skills
- Good Problem-Solving skills
- Great Leadership and administrative skills
- High level stress tolerance
- Effective written and verbal skills
- Great Attention to Details
Timeline
Operations Supervisor
IPI Power-tech Limited
04.2022 - 02.2024
Operations Officer
Infravision Limited
01.2020 - 12.2021
Customer Service and Operations Analyst
IHS Towers
07.2016 - 11.2018
Customer Service & Sales Consultant
Airtel Networks
07.2013 - 05.2016
Postgraduate Diploma in Education -
University of Ibadan
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