SOLACE PRISCILLA ESENAM OTI-BOTENG
Mississauga,Canada
Summary
Seasoned Operations Manager with a robust history at National Investment Bank, adept in logistics management and strategic thinking. Spearheaded cross-functional teams to enhance performance by 30%, utilizing expert judgment and vendor sourcing skills. Proven track record in fostering corporate partnerships and ensuring customer satisfaction through innovative solutions.
Overview
20
20
years of professional experience
Work History
Branch Manager
Zenith Bank, Circle Branch
Accra, Ghana, Greater Accra
11.2021 - 04.2024
- Coordinated preparation of external audit materials and external financial reporting.
- Created reports summarizing operational performance metrics for senior management review.
- Created financial management mechanisms to minimize financial risk to business.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Participated in community events to promote brand awareness.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Monitors performance and expenses, and takes action to strengthen results, including the general ledger.
- Support decision making and general resolution
Operations Manager
National Investment Bank
Hohoe, Ghana
01.2019 - 07.2021
- Managed the day-to-day activities of the branch by going to the strong room by 8 a.m. with the head teller and a cash boy to issue cash to the tellers through the head teller and authorized all the head teller's and the tellers' cash before work begins.
- Authorized all fund transfers and ACH transfers going to other banks and branches of the bank, including foreign transactions and clearing checks for same-day clearing or three days' confirmation clearing.
- I acted as the branch manager in the absence of the manager, in addition to my schedule, and was a signatory of the bank to the central bank, Bank of Ghana (BOG).
- Managed all other departments within the branch, including account opening, customer service, desk, credit desk, and investment desk.
- Handled vehicle maintenance and other expenses incurred by the branch.
- Authorized all tellers to a zero balance for the closure of the branch.
Agency Supervisor
National Investment Bank
Kantamanto, Ghana
02.2018 - 12.2018
- Oversee the daily operation of the agency located in the heart of the market center, managing a team of 13 staff members
- Facilitated regular training sessions for staff members in order to enhance their knowledge base and skillset.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Personnel Banker (Back Office)
National Investment Bank, Circle Branch
Accra, Ghana
02.2016 - 01.2018
- Managed operations, transactions, and sales, ensuring account accuracy and customer satisfaction.
- Developed strategies for improving operational efficiency within the department.
- Implemented new processes or procedures related to back office operations.
- Reviewed documents for accuracy and completeness prior to submission.
Customer Service Department
National Investment Bank
Accra, Ghana
02.2014 - 01.2016
- Welcomed customers, promoted services, and ensured satisfaction while driving branch growth
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Prepared monthly performance reports for senior management highlighting key successes and areas needing improvement within the Customer Service Department.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with applicable laws and regulations related to customer service operations.
Account Opening
National Investment Bank
Accra, Ghana
07.2010 - 01.2014
- Welcomed customers, promoted services, and managed inquiries to drive branch growth
- Managed day-to-day operational issues related to Priority Banking services, such as account opening and closing, transfers.
- Provided guidance on account opening processes to customers and colleagues.
Cashier/Teller
National Investment Bank
Abeka, Ghana
04.2004 - 01.2010
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Ensured compliance with all safety regulations within the store environment.
- Worked closely with front-end staff to assist customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Master of Science - Logistics and Supply Chain Management
Kwame Nkrumah University of Science and Technology
11.2017
Bsc. - Management with Computing, Second Class upper honors
Kwame Nkrumah University of Science and Technology (Regent University, Accra)
04.2010
HND - Purchasing and Supply, Second Class upper
Accra Technical University
10.2005
Teacher’s Cert “A” -
St, Teresa’s Training College (Hohoe)
06.1994
Skills
- Analyzes complex situations and develops effective solutions
- Utilizes sound judgment and strategic thinking
- Corporate partnerships
- Logistics oversight
- Performance monitoring
- Cross-functional coordination
- Planned equipment constraints
- Logistics management
- Vendor sourcing
- Performance reporting
References
- Mr. Abdul Salam Bin-Salih, Hohoe Branch Manager, National Investment Bank, +233246516825
- Mr. Eric Aggrey, Wa Manager, National Investment Bank, +233244843800
- Mr. Ransford Quarme Churchill, Head of Research, Accra Technical University (ATU), +233248206619
Languages
English
Full Professional
Timeline
Branch Manager
Zenith Bank, Circle Branch
11.2021 - 04.2024
Operations Manager
National Investment Bank
01.2019 - 07.2021
Agency Supervisor
National Investment Bank
02.2018 - 12.2018
Personnel Banker (Back Office)
National Investment Bank, Circle Branch
02.2016 - 01.2018
Customer Service Department
National Investment Bank
02.2014 - 01.2016
Account Opening
National Investment Bank
07.2010 - 01.2014
Cashier/Teller
National Investment Bank
04.2004 - 01.2010
Master of Science - Logistics and Supply Chain Management
Kwame Nkrumah University of Science and Technology
Bsc. - Management with Computing, Second Class upper honors
Kwame Nkrumah University of Science and Technology (Regent University, Accra)
HND - Purchasing and Supply, Second Class upper
Accra Technical University
Teacher’s Cert “A” -
St, Teresa’s Training College (Hohoe)
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