Sol Molina
Murrieta
Summary
Well-versed in maintaining high standards of customer service during high-volume, fast-paced operations. Previous experience as Drive-Thru Cashier provides strong foundation in handling cash transactions, verifying orders, and providing quick, friendly service. Strengths include clear communication, multitasking under pressure, and fostering positive relationships with customers to promote customer loyalty. Made significant impact on previous employers by maintaining consistent accuracy and speed even during peak hours.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
1
1
year of professional experience
Work History
Drive-Thru Cashier
El Pollo Loco
Temecula
09.2024 - Current
- Assisted in training new employees on restaurant procedures and policies.
- Greeted patrons, speaking clearly to take orders and give details about food items.
- Performed opening duties such as setting up registers with required supplies for shift operations.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Followed store policies and procedures in regards to cleaning and sanitizing.
- Utilized computer system to track sales data for daily reports.
- Maintained knowledge of current menu items, prices, and promotions.
- Checked headsets and replaced batteries prior to rush periods to maintain readiness.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
- Completed opening, closing and shift change tasks by following company guidelines.
- Prepared food items according to company standards for quality and presentation.
- Took orders, prepared foods and processed payments in full-service establishment.
- Maintained cleanliness of work area throughout shift.
- Answered phone calls to assist customers with questions and orders.
Cashier
SoCal Taqueria
Murrieta
09.2024 - 02.2025
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customers' questions and provided information on store procedures or policies.
- Issued receipts, refunds, credits or change due to customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Used suggestive selling techniques to promote add-on sales.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Followed company security procedures for handling large sums of money.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Performed other duties as assigned by management.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Completed day-to-day duties accurately and efficiently.
Janitorial Worker
Centurion Group
Murrieta
06.2024 - 09.2024
- Cleaned building floors by sweeping, mopping or vacuuming.
- Vacuum carpets in offices, hallways, lobbies, stairwells.
- Sweep, mop, and buff floors in all areas of the building.
- Dust furniture and wipe down surfaces throughout the facility.
- Reported interior and exterior maintenance needs to managers.
- Clean and sanitize restrooms and break rooms, including sinks, toilets, counters, mirrors, and floors.
- Empty trash cans and replace liners as needed.
- Followed strict schedules, cleaning according to facility usage and room availability.
Education
High School Diploma -
Jose Americo Malanca
Cordoba, AR 08-2021
Skills
- Reliability and punctuality
- Customer service
- Relationship building
- Time management
- Effective communication
- Team collaboration
- Adaptability
- Patience and empathy
- Point of sale
- Employee training
- Sales promotion
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Drive-Thru Cashier
El Pollo Loco
09.2024 - Current
Cashier
SoCal Taqueria
09.2024 - 02.2025
Janitorial Worker
Centurion Group
06.2024 - 09.2024
High School Diploma -
Jose Americo Malanca