Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sokheng (Kano) Yim

Long Beach

Summary

Professional Summary
Experienced NCR Field Service Technician/ Customer Engineer motivated to help customers and facilities with installations/ de-installation and resolve maintenance issues by troubleshooting systems and modules on atm machines. Has great communication and interpersonal skills which are important when working with customers and businesses. Has over 3 year experience with NCR and 5 years with Direct/ATT as a DirecTV Installer/Service Technician. Has extensive knowledge of areas of troubleshooting and problem solving while providing excellent customer service. Highly motivated, and eager to take on new challenges. Looking for new challenges to help the community, including and not limited to water distribution and sewer treatment in maintenance and repairs.

Overview

26
26
years of professional experience

Work History

Customer Engineer( Field Service Tech II)

NCR
10.2021 - Current
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Replace PC Hardware parts including boards and memory cards. Software reloads and installation.
  • Troubleshoot ATM modules, while repairing or replacing components and parts. Rebuilding of modules.
  • Perform duties as needed to care for and preventive maintenance as required to assure longevity of modules and machines.

Satellite Installer/ Service Technician

AT&T DirecTV
03.2015 - 09.2021
  • Responded to service calls in homes and businesses using company van.
  • Set up and installation of new DirecTV service including installation of satellite dishes on rooftops using ladders and tools to appropriately mount satellite dishes.
  • Programmed dishes and indoor equipment and turned systems on.
  • Tested newly installed systems and activated them while on site to ensure installation was successful.
  • Answered questions about service.
  • Showed new customers how to use their equipment and how to program it.
  • Performed troubleshooting for customers having difficulty with existing DirecTV systems.
  • Connect DirecTv systems to internet for On Demand features. Show and demonstrated services of On Demand on TV as well as smart devices.
  • Offered and sales of protection plans.
  • Tested satellite dishes and indoor equipment using meters and tools.
  • Reprogrammed equipment if needed.
  • Replaced dishes and equipment that failed.
  • Kept appointments in timely manner through efficient time management.
  • Maintained careful list of inventory for tracking.
  • Customer Education on systems and devices.

Security Post Comander/ Site Supervisor

Securitas Security Services USA, inc.
10.2002 - 02.2015
  • Answered on average of 40 calls per day by addressing clients inquiries, solving problems and providing them with proper information.
  • Politely assisted guest and clients in person and via telephone.
  • Assisted in scheduling of shift and rearranging of schedule after call offs.
  • Trained new persons/ staff on technical and customer service aspects.
  • Handled problem solving with issues of complaints and distress with clients.
  • Effectively communicated with property management, clients, and employer of any defects, hazards, or problems that persists among client sites.
  • Maintain heavy flow of paperwork and cooperating with property management on decals, new owners info, and other processed paperwork.
  • Developed reputation as efficient service provider with high levels of accuracy with clients and management.
  • Investigated and resolved customer inquiries and complaints in timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Truck Driver

Corperate Express
11.1999 - 06.2000
  • Load delivery trucks for delivery.
  • Supplied truck with proper paperwork and equipment for shipment to Kinko's in Southern California.
  • Delivered supplies to varies businesses including Kinko's and hospitals.
  • Maintain effective routes for future and current deliveries.
  • Assisting other drivers that may have too many deliveries to maintain.
  • Provide correct paperwork for clients and effectively developed relationship with clients.

Education

Electronic Engineering Technician

DeVry University
Long Beach, CA
2000

High School Diploma -

Long Beach Polytechnic High
Long Beach, CA
1997

Skills

  • Quick learner
  • Strong client relations
  • Training development aptitude
  • Exceptional communication skills
  • Creative problem solver
  • Self-motivated
  • Knowledge of some Visual and Audio basics
  • Experience with some construction and labor work
  • Very hands on
  • Highly motivated
  • Very dependable
  • Knowledge of basic electrical
  • Experienced in troubleshooting and preventive maintenance

Accomplishments

-Received awards from the last two jobs, including employee of the quarter and nominated for the region with Securitas as a supervisor.

-Received monthly awards for customer service along with Tech Of The Year in first full year with Att/DirecTV.

Timeline

Customer Engineer( Field Service Tech II)

NCR
10.2021 - Current

Satellite Installer/ Service Technician

AT&T DirecTV
03.2015 - 09.2021

Security Post Comander/ Site Supervisor

Securitas Security Services USA, inc.
10.2002 - 02.2015

Truck Driver

Corperate Express
11.1999 - 06.2000

High School Diploma -

Long Beach Polytechnic High

Electronic Engineering Technician

DeVry University

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Sokheng (Kano) Yim