SOJUNG KIM
Toronto,ON
Summary
Entry-level Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 2-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Korea University
2021.06 - 2023.10
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Junior
Mandarinaduck
2019.04 - 2020.12
- Maintained detailed records of customer interactions, enabling tailored communication and personalized support.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Kept high average of performance evaluations.
Education
Bachelor of Science - Cosmetic Science
Joongbu University
Seoul, Republic Of Korea06.2020
Skills
- Microsoft Excel
- Customer Needs Assessment
- Telephone Etiquette
- Complaint Handling
- Adaptability
- Multitasking
- Active Listening
- Order Processing
- Payment Processing
- Inventory Management
- Problem Solving
- Client Relations
- Customer Retention
- Positive Attitude
Languages
English
Limited Working
Timeline
Administrative Assistant
Korea University
2021.06 - 2023.10
Junior
Mandarinaduck
2019.04 - 2020.12
Bachelor of Science - Cosmetic Science
Joongbu University
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