Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sojan Varghese

Yorkton,SK

Summary

As the Regional Manager for Neighbourly, served as the Director of Operations for ten restaurants, reporting directly to the VP of Operations. Oversaw day-to-day operations and implemented key initiatives throughout the region. Successfully established and maintained consistent operational standards, resulting in a notable 13% increase in customer satisfaction scores. Played a vital role in boosting revenue growth, achieving an impressive 15% increase in average unit volume. Strength lies in mentoring and developing high-performing teams of General Managers, providing ongoing coaching, training, and support. This expanded role has equipped with strategic thinking, operational expertise, and leadership skills necessary to excel as a Director of Operations.

Overview

12
12
years of professional experience

Work History

Regional Manager

Neighbourly Pharmacy (Food Services)
09.2022 - Current
  • Oversee day-to-day food service operations, ensuring high-quality food and customer satisfaction across all venues
  • Hire, train and mentor upper management
  • Implement cost-control measures, monitor budgets and drive profitability
  • Ensure all food safety and sanitation guidelines are strictly followed
  • Monitor guest feedback and lead initiatives to improve the overall customer experience
  • Develop long-term strategies for growth and operational improvement
  • Oversaw daily operations to ensure alignment with quality standards and customer satisfaction.
  • Negotiated contracts with vendors to secure beneficial terms and enhance profitability.
  • Design and implement processes that streamline operations and improve profitability.

General Manager

Westside Ventures Ltd - Tim Hortons
03.2013 - 09.2022
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Managed budget implementations, employee reviews, training and schedules
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Directed successful operational turnaround, eliminating wastage, negotiating yearly contracts and controlling payroll
  • Had achieved all the targets and goals

Education

Bachelor of Science - Nursing

Rajiv Gandhi University
Karnataka, India
04.2009

Skills

  • Department Oversight
  • Problem Anticipation and Resolution
  • Employee Motivation
  • Verbal and Written Communication
  • Policy Development and Enforcement
  • Cost Reduction
  • Performance Assessment
  • Quality Assurance
  • Financial Statement Review
  • Sales Tracking
  • Human Resources Oversight
  • Data Analysis

Timeline

Regional Manager

Neighbourly Pharmacy (Food Services)
09.2022 - Current

General Manager

Westside Ventures Ltd - Tim Hortons
03.2013 - 09.2022

Bachelor of Science - Nursing

Rajiv Gandhi University

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Sojan Varghese