Sojan Pottamaplackal Chacko
Belleville,Ontario
Summary
Proven Event and Catering Coordinator with a track record of elevating guest experiences at Radisson Blu Hotels & Resorts. Expert in menu coordination and customer service, adept at managing complex logistics to exceed client expectations. Skilled in fostering client relationships and ensuring meticulous adherence to food safety standards, significantly enhancing event satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Catering Coordinator
Radisson Blu Hotels & Resorts
11.2020 - 04.2022
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
- Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
Event Coordinator
Marriot Hotel
03.2019 - 11.2020
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Education
Diploma - Event Management
Canadian All Care Collage
Toronto, ON09.2024
BBA - Hospitality Management
Indian School of Hospitality
Gurugram , Haryana, India05.2016
Skills
- Customer Service
- Time Management
- Catering sales
- Flexibility
- Menu coordination
- Food safety knowledge
- Sanitation and food safety
- Venue management relations
- Sanitation Procedures
- Client Relationship Management
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Full Professional
Arabic
Full Professional
Urdu
Full Professional
Timeline
Catering Coordinator
Radisson Blu Hotels & Resorts
11.2020 - 04.2022
Event Coordinator
Marriot Hotel
03.2019 - 11.2020
Diploma - Event Management
Canadian All Care Collage
BBA - Hospitality Management
Indian School of Hospitality
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