Soikat Joy
Montreal,QC
Summary
As a bilingual professional with over four years of customer-facing experience in fast-paced settings, I consider myself a quick learner who brings a positive and upbeat attitude to every interaction. My ability to adapt to diverse customer needs has allowed me to build trust and promote satisfaction while resolving concerns, ultimately leading to long-term loyalty. I take pride in my ability to maintain composure in high-pressure situations and am confident in my skills to provide exceptional customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Coordinator /Operations Team Leader
DHL Supply Chain
Beauharnois
02.2024 - Current
- Plan, allocate, pick, manifest and close daily waves of orders
- Understand and use WMS warehouse management system screens to monitor and move workload within the system;
- Coordinated daily operations activities and assigned tasks to staff members.
- Work closely with operations to identify and eliminate overages, shortages and damage causing inventory issues;
- Generate and use system reports and audit sheets to evaluate shift progress;
- Resolve data transmission failures/errors with client IT and procurement teams;
- Interface with IT contacts in the event of system-related obstacles;
- Manage communication with drivers and ensure they are loaded/unloaded in a timely manner;
- Supervise the exchange for small package shipments from the shipping dock to the carrier truck;
- Ensure complete communication of requirements for the next shift.
- Developed strategies for streamlining workflow processes.
- Resolved customer service issues in a timely manner.
- Ensured compliance with organizational policies, regulations, and standards.
- Managed communications between departments to ensure efficient operations.
- Generated reports detailing performance metrics and progress against goals.
Inventory, Shipping & Receiving Associate
Kelly Services / Contract
Saint-Constant, QC
06.2023 - 10.2023
- Managed inventory records to ensure accuracy and efficiency, while overseeing shipping and receiving processes.
- Conducted regular physical inventory counts and reconciled discrepancies, minimizing errors in the shipping and receiving process.
- Utilized inventory management software for tracking and reporting, facilitating efficient shipping and receiving operations.
- Collaborated with cross-functional teams to optimize stock levels, ensuring timely order fulfillment and accurate shipping.
- Implemented inventory control measures to minimize shrinkage, enhancing the accuracy of shipments and inventory records.
- Ensured the smooth flow of inventory, shipping, and receiving operations to meet customer demands and maintain accurate records.
Production Forklift Operator/Shipping and Receiving Clerk
Refresco Canada
Pointe-Claire, QC
09.2022 - 05.2023
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods & reported safety and quality issues to management.
- Tied and secured loads to prevent shifting or damage to items & checked shipments for damaged or incorrect items..
- Communicated with supervisor and other warehouse staff to coordinate work.
- Packaged, labeled and tagged goods before transfer.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Used handheld scanners & SAP system for warehouse management system compliance.
Heavy Machine Operator/Laborer
Emballage 4 Coin
Lachine, QC
08.2022 - 09.2022
- Installed structures or fixtures using hand or power tools per plan drawings & communicated with supervisor and other warehouse staff to coordinate work.
- Logged inventory to track supply counts, organize equipment and gather important materials.
- Performed lock-out-tag-out procedures on equipment prior to service work to promote workplace safety.
- Performed pre- and post-trip vehicle and equipment inspections to check for maintenance and repair needs.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area & Tied and secured loads to prevent shifting or damage to items.
- Used loaders, hand trucks, forklifts and assisted crane operators.
- Drove forklift capable of lifting from 4 to 10 tonnes.
Forklift Operator/Order Picker
DHL Supply Chain
Saint-Jean-sur-Richelieu, QC
01.2022 - 05.2022
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Unloaded incoming items from trucks & containers and transported materials to staging area.
- Transported material to correct locations and documented inventory changes.
- Inspected lifts before use to prevent damage to goods.
- Reported safety and quality issues to management.
- Consistently met deadlines for loading trailers to meet departure deadlines.
- Divided and sorted product shipments received using account information and shipping labels.
- Documented tally sheets, slot changes and other paperwork to maintain appropriate records and reports.
- Have experience with various forklift machines like the DockcStocker, standing Reach forklift & sit-down propane Manitou.
DevOps Engineer /Intern
WEARECWS
Pointe-Claire, QC
09.2019 - 06.2020
- Built and deployed Docker containers to break up monolithic app into microservices.
- Improving developer workflow, increasing scalability, and optimizing speed.
- Managed GitLab repositories including branching and tagging.
- Create and maintain fully automated CI/CD pipelines for code deployment using GitLab CI/CD. Installed, configured Kubernetes cluster, managed and created deployments for microservices improving developer workflow, increasing scalability and optimizing speed via GKE & KUBEADM.
- Worked with Ansible to launch projects, programs across various nodes.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Pre-Boarding Screening Officer
Securitas/ YUL
Montreal, QC
03.2017 - 03.2020
- Communicated with other screening staff to promptly call attention to potential or active safety problems.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Assessed baggage which triggered alarms to determine whether additional search was warranted.
- Utilized metal detectors, wands and X-ray screening machines to perform thorough check of individuals, belongings and cargo.
- Upheld strong customer service standards while completing screenings.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Completed routine and incident-related documentation.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Monitored and conducted passenger screening.
- Responded to emergency situations quickly to minimize risk and injury.
- Conducted pat-downs and hand-held wand searches of passengers when machine alarms indicated further inspection.
Order Picker
Ryder transportation
Pointe-Claire, QC
03.2015 - 03.2017
- Weighed and measured products and materials to check compliance with specifications and regulations.
- Picked products from designated locations using various tools & transferred to appropriate areas for further processing also familiar with RF scanners and pkms system.
- Picked up heavy objects up to 50 lbs using proper lifting techniques to avoid personal injuries.
- Documented package information by completing associated paperwork, attaching labels and running barcodes with scanners.
- Noticed damaged products and removed from received shipments to be processed for refund or replacement.
Skills
- Interpersonal communication
- Customer relations skills
- Behavioral analysis
- Conflict resolution
- Team building
- Organization
- Decision-making
- Active listening
- Coordination
- Security station background
- SAP & BMS system Knowledge
- Microsoft office
- Inventory Management
- Forklift Certified
- Shipping & Receiving
Certification
- Certified Kubernetes Administrator | Linux Foundation
- ASP/SIMDUT 2015 Construction card
- AQTR Card / STC-INS-2
- Forklift Certified , LiftOff Certifications. # 45062904
References
Available upon request
Languages
English
Native/ Bilingual
French
Full Professional
Bengali
Full Professional
Hindi
Professional
Timeline
Operations Coordinator /Operations Team Leader
DHL Supply Chain
02.2024 - Current
Inventory, Shipping & Receiving Associate
Kelly Services / Contract
06.2023 - 10.2023
Production Forklift Operator/Shipping and Receiving Clerk
Refresco Canada
09.2022 - 05.2023
Heavy Machine Operator/Laborer
Emballage 4 Coin
08.2022 - 09.2022
Forklift Operator/Order Picker
DHL Supply Chain
01.2022 - 05.2022
DevOps Engineer /Intern
WEARECWS
09.2019 - 06.2020
Pre-Boarding Screening Officer
Securitas/ YUL
03.2017 - 03.2020
Order Picker
Ryder transportation
03.2015 - 03.2017
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