Soibifaa Jim-George
Calgary,Canada
Summary
Diligent, goal-oriented, and self-motivated professional contributing to timely project delivery through effective problem-solving skills and analytical aptitude. Excellent written and oral communication abilities make me a valuable resource for any project. Proficient in problem-solving and critical decision-making. Independent, vibrant, and driven by a can-do attitude, I excel in tasks and functions with minimal supervision. Equipped with relevant skills and a strong willingness to learn on the job. Committed young leader dedicated to being a positive, flexible, and adaptive team member. Experience working and communicating with individuals from diverse backgrounds enhances my ability to collaborate effectively.
Overview
6
6
years of professional experience
Work History
Evening Supervisor
No Frills
12.2023 - Current
- Serve as the emergency contact for all store operation
- Supervise and coordinate sales staff, cashiers and prepare work schedules
- Authorize payments and the return of merchandise
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
- Maintain specified inventory and order merchandise
- Prepare reports regarding sales volumes, merchandising and personnel matters
- Hire and train or arrange for the training of new sales staff
- Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
- Performed key holding and managerial duties as required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries
- Coordinated vendor and supplier activity for timely delivery of products and services
Cashier/Customer Service
No Frills
01.2023 - 12.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Scanned goods and ensure pricing is accurate
- Issued receipts, refunds, change, redeemed stamps and coupons
- Resolved customer complaints, guide them and provide relevant information
- Maintained clean and tidy checkout areas
- Greeted customers entering store and responded promptly to customer needs
- Tracked transactions on balance sheets and report any discrepancies
- Bagged, boxed or gift-wrapped packages
- Worked with floor team and managers to meet wide range of customer needs
- Answered questions about store policies and addressed customer concerns
- Fulfilled online, phone orders and delivered items to customers' cars, homes or workplaces
- Educated customers about new products and brands
Purchasing Assistant
Ministry of Justice
06.2021 - 08.2022
- Monitored stock levels and identify purchasing needs
- Oversaw purchase order shipments by managing deadlines and cancellation dates
- Conducted research, identifying potential vendors and better pricing options
- Updated internal databases with order details (dates, vendors, quantities, discounts)
- Reviewed purchasing trends and forecast demand for inventory planning and replenishment
- Assisted in the creation of RFx proposals for vendor sourcing
- Developed and implemented strategies to reduce operational costs
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts
- Followed up with suppliers, as needed, to confirm or change orders
- Reviewed, evaluated and processed requisitions
- Verified receipt of items by comparing items received to items ordered and resolved shipment order errors with suppliers
- Developed positive client, supplier and internal procurement relationships
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
Supply Chain Intern
GIG Logistics
02.2020 - 04.2021
- Maintained supply chain inventory and records
- Conducted data analysis to identify bottlenecks in supply chain and develop solutions to optimize operations
- Communicated and negotiated with suppliers and vendors to land more profitable deals
- Developed and implemented safety guidelines in all aspects of the supply chain
- Ensured supply chain processes met legal requirements and standards
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction
Customer Service Representative
Dominos Pizza
05.2019 - 02.2020
- Provided accurate, valid and complete information by using the right methods/tools
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Recommended and completed sales of products based on customers material needs while exceeding sales target
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
Education
Business Administration Diploma - Supply Chain Management
Southern Alberta Institute of Technology
Calgary, AB08-2024
Law
Rivers State University
Rivers State, Nigeria07-2019
Skills
- Customer Experience
- Budget Control
- Leadership
- Risk Management
- Strategic Planning
- Project Coordination & Management
- Microsoft Office
- Scheduling and Reporting
- E-Procurement Systems (eg, Tableau, Peoplesoft)
Training
- Workplace Hazardous Materials Information System Certificate, Business Training, 05/23
- Standard First Aid and CPR AED Level C, 05/23
- GoLeanSixSigma - Green & Yellow Belt, 05/23
Volunteer Experience
- Pad a Girl Child Initiative - 2018-2019
- COVID - 19 Relief Material Sourcing, Purchasing & Distribution – 2020
- Purchasing Officer - National Youth Service Corp 2021
- Inventory Manager - O.B. Lulu Briggs Foundation 2021
- Food Drive -The Redeemed Christian Church of God, Eagles ark - 2023-2024
References
Available upon request.
Timeline
Evening Supervisor
No Frills
12.2023 - Current
Cashier/Customer Service
No Frills
01.2023 - 12.2023
Purchasing Assistant
Ministry of Justice
06.2021 - 08.2022
Supply Chain Intern
GIG Logistics
02.2020 - 04.2021
Customer Service Representative
Dominos Pizza
05.2019 - 02.2020
Business Administration Diploma - Supply Chain Management
Southern Alberta Institute of Technology
Law
Rivers State University
Similar Profiles
ASHWINI SHARMAASHWINI SHARMA
Customer Service Representative at No FrillsCustomer Service Representative at No Frills
Ethan MakiEthan Maki
Produce Clerk at No FrillsProduce Clerk at No Frills
Marissa SlusarchukMarissa Slusarchuk
Cashier at No FrillsCashier at No Frills
SHLOK PUROHITSHLOK PUROHIT
HEAD CUSTOMER SERVICE REPRESENTATIVE at NO FRILLSHEAD CUSTOMER SERVICE REPRESENTATIVE at NO FRILLS
Kim SteeleKim Steele
National Director, Government Relations & Advocacy at Cystic Fibrosis CanadaNational Director, Government Relations & Advocacy at Cystic Fibrosis Canada