Sohrab Ekramian
Toronto,Ontario
Summary
Dynamic professional with a proven track record at Fresh Burger, enhancing customer satisfaction and streamlining processes. Excelled in complaint resolution and process optimization, demonstrating patience and resilience. Skilled in cash handling and POS systems, significantly contributing to team success through market awareness and salesmanship.
Overview
5
5
years of professional experience
Work History
Customer Sales Representative
Fresh Burger
01.2024 - Current
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
Accountant Assistant
Nokhbegan-e Bartar Educational Complex
08.2021 - 08.2023
- Answered phone calls regarding financial matters such as payments due.
- Documented business expenses and sales.
- Helped prepare month-end, quarterly and year-end closings.
- Reconciled bank statements monthly, identifying discrepancies for prompt resolution.
- Enhanced financial accuracy by assisting with the preparation of monthly financial statements and reports.
- Streamlined accounts payable processes for timely vendor payments and reduced errors.
Coach
Persia Club
08.2019 - 08.2023
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
Education
Associate of Science - Electronic Engineering Technology
Seneca Polytechnic College
North York, ON04.2024
High School Diploma -
Ayandegan Enghelab
Bushehr06.2021
Skills
- Patience and resilience
- Market awareness
- Company policies
- Cash Handling
- Complaint resolution
- POS Systems
- Delivery Management
- Salesmanship
- Product Knowledge
- Customer Account Management
- Product Promotions
- Process Optimization
Languages
English
Full Professional
Persian
Native or Bilingual
Gymnastics
Weigh Lifting, Gymnastics, Body Performance, Martial Art
Timeline
Customer Sales Representative
Fresh Burger
01.2024 - Current
Accountant Assistant
Nokhbegan-e Bartar Educational Complex
08.2021 - 08.2023
Coach
Persia Club
08.2019 - 08.2023
Associate of Science - Electronic Engineering Technology
Seneca Polytechnic College
High School Diploma -
Ayandegan Enghelab
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