Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Soher Hakeem

Smyrna,TN

Summary

Professional with strong expertise in processing returns and ensuring accuracy in inventory management. Equipped with skills in data entry, problem-solving, and customer service, delivering reliable and timely results. Focused on team collaboration and adapting to changing needs, known for maintaining high standards and achieving results efficiently.

Overview

4
4
years of professional experience

Work History

Returns Processor

Saks Global
08.2022 - Current
  • Inspected and stored damaged and returned products.
  • Ensured proper disposal or recycling of non-sellable returned items in accordance with environmental regulations and company policies.
  • Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
  • Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
  • Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
  • Evaluated item condition and classification for resale, refurbishment, or disposal, ensuring inventory accuracy.
  • Utilized warehouse management systems (WMS) to update return status, issue credits, and manage inventory transactions.

TLC Operator (Technology Logistics Center)

Asurion
11.2021 - 06.2022
  • Processed and inspected returned electronic devices, including warranty claims and customer returns, ensuring accurate assessment and documentation.
  • Entered ESN and SKU data into inventory systems (e.g., DAX), maintaining precise tracking and reporting of device status.
  • Identified country of origin for incoming devices to ensure compliance with import and quality standards.
  • Executed return transactions efficiently, ensuring timely updates and proper inventory control across multiple departments.
  • Collaborated with cross-functional teams to resolve inventory discrepancies and streamline device processing.
  • Maintained a clean, organized work area while meeting high accuracy and productivity standards in a fast-paced logistics environment.

Education

High School Diploma -

Asyut High School
Egypt

Skills

  • Workplace safety
  • Shipping and receiving
  • Efficient organization
  • Warehouse operations
  • Product inspection
  • Teamwork
  • Customer service
  • Problem-solving

Languages

English
Arabic

Timeline

Returns Processor

Saks Global
08.2022 - Current

TLC Operator (Technology Logistics Center)

Asurion
11.2021 - 06.2022

High School Diploma -

Asyut High School

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Soher Hakeem