Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sohely Sultana

Toronto,ON

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Loan 4 Day

Patel Real Estate
02.2020 - 10.2021

Cashier and Front Attendent

McDonald’s
10.2016 - 04.2017
  • Greeted customers and responded to requests for information.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Approached every question or concern with calm and level-headed approach.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier Supervisor

Rob’s Nofrills
09.2015 - 04.2017
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Verified accuracy of daily cashier batches by checking receipts, checks and cash.

Cashier and Front Attendent

A&W® Restaurants
08.2016 - 09.2016

Cashier

Coop Home Centre
05.2016 - 07.2016
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Operated cash register to record transactions accurately and efficiently.

Customer Service Cashier

Shahjalal Islami Bank
01.2012 - 05.2015
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized various software applications to process customer orders.
  • Operated cash register to record transactions accurately and efficiently.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Diploma Program - Community Service Worker

Trios College
Toronto, ON

Masters - Business Administration

University of South Asia
Dhaka
05.2014

Skills

  • Excellent Communication
  • Teamwork and Collaboration
  • Fluent in Language
  • Good Telephone Etiquette
  • Microsoft Word
  • Microsoft Office
  • Organizational Skills
  • Social Perceptiveness

Languages

English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional

Timeline

Loan 4 Day

Patel Real Estate
02.2020 - 10.2021

Cashier and Front Attendent

McDonald’s
10.2016 - 04.2017

Cashier and Front Attendent

A&W® Restaurants
08.2016 - 09.2016

Cashier

Coop Home Centre
05.2016 - 07.2016

Cashier Supervisor

Rob’s Nofrills
09.2015 - 04.2017

Customer Service Cashier

Shahjalal Islami Bank
01.2012 - 05.2015

Diploma Program - Community Service Worker

Trios College

Masters - Business Administration

University of South Asia

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Sohely Sultana