Sohel Ahammad
Regina,Canada
Summary
Experienced customer service professional skilled in providing exceptional support and solutions, collaborating with team members, adapting to various situations, and consistently achieving positive outcomes. Proficient in conflict resolution, effective communication, and maintaining strong customer relationships. Recognized for reliability and flexibility in meeting evolving demands.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
GardaWorld Security
07.2024 - Current
- Manage reception and access control at Enbridge Inc site.
- Monitor visitor and contractor entry, maintaining detailed records.
- Conduct site patrols and report incidents as per protocol.
- Maintain a comprehensive visitor's logbook to track individuals entering and exiting the premises, ensuring accountability and security.
- Monitored premises to deter unauthorized access and ensure safety protocols were followed.
- Conducted regular patrols to identify and address security vulnerabilities proactively.
- Maintained accurate logs of daily activities, ensuring compliance with company policies and procedures.
Security Officer
Allied Universal Security Services
03.2024 - Current
- Maintain a safe and secure environment by utilizing NSSL Shuntware YMS software to log vehicle deliveries and conduct thorough CCTV surveillance.
- Take proactive measures to protect the client's assets from theft, assault, fire, and other safety issues, including detecting and confronting unauthorized persons.
- Maintain meticulous documentation of all movements of individuals and merchandise, completing daily reports and incident reports as necessary.
- Responded swiftly to incidents, coordinating with law enforcement when necessary for resolution.
Customer Service Officer
Trust Bank Limited
07.2012 - 11.2023
- Managed customer inquiries regarding corporate banking products and services, ensuring timely and accurate responses.
- Developed strong relationships with clients to enhance service delivery and improve satisfaction levels.
- Monitored compliance with regulatory requirements, ensuring adherence across all customer interactions and transactions.
- Used Flora Banking Software and Trust Money Software to access customer details and databases.
- Processed customer transactions efficiently, ensuring accurate cash handling and register operation.
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
Education
Bachelor of Social Science - Social Work
National University
BangladeshDiploma - Information And Communication Technology
Bangladesh Computer Council
Bangladesh04-2012
Skills
- Excellent communication
- Negotiation techniques
- Compliance monitoring
- Transaction processing
- Banking regulations
- Teamwork
- Customer service
- Problem-solving
- Complex Problem-solving
- Expertise in Microsoft office
- Report writing
Languages
English
Full Professional
Certification
- 40 – hour Security guard training certification and SK Security Guard License
- Standard First Aid with CPR-C, and AED Certifications
- Workplace Hazardous Materials Information System (WHMIS) v2015, Allied Universal
- Patrol and Observation, Allied Universal
- Class 5 Driver's License and have reliable vehicle.
Timeline
Security Officer
GardaWorld Security
07.2024 - Current
Security Officer
Allied Universal Security Services
03.2024 - Current
Customer Service Officer
Trust Bank Limited
07.2012 - 11.2023
Bachelor of Social Science - Social Work
National University
Diploma - Information And Communication Technology
Bangladesh Computer Council
Availability
Open availability.
Similar Profiles
ERIC COATESERIC COATES
Security Officer at GardaWorld Security/Allied Universal SecuritySecurity Officer at GardaWorld Security/Allied Universal Security
Ta'Niyah GilmerTa'Niyah Gilmer
Patrol Officer at GardaWorld SecurityPatrol Officer at GardaWorld Security
Nitin SharmaNitin Sharma
Site Supervisor at GardaWorld SecuritySite Supervisor at GardaWorld Security
Paul MuratPaul Murat
Legal Counsel at GardaWorld SecurityLegal Counsel at GardaWorld Security
Marvin BansahMarvin Bansah
Master of Ceremonies at Church of PentecostMaster of Ceremonies at Church of Pentecost