Summary
Overview
Work History
Education
Skills
Languages
Timeline
Sohel Ahammad

Sohel Ahammad

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

16
16
years of professional experience

Work History

Officer (Teller/Cashier)

Trust Bank Limited
07.2012 - 11.2023
  • Greeted customers entering bank and responded promptly to customer needs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Provided customer records, account statements and copies of checks.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Educated customers on use of banking website and mobile apps.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Sold and cross-sold bank products to new and existing customers.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Monitored and verified suspicious activity on customer accounts.

GIS Assistant

Buraq Integrated Solutions Ltd
03.2011 - 06.2012
  • Used Geographic Information Systems technology and equipment to produce detailed maps.
  • Created effective maps, charts and other images based on project-specific requirements.
  • Managed GIS databases and modified parameters for different needs.
  • Generated data layers, tables and reports for use by corporate and government clients.
  • Developed GIS models and mapping solutions for unique requirements.

Data Entry Operator

Deltalink Solutions Ltd
02.2010 - 12.2010
  • Worked for Janata Bank Ltd online data entry project for update their core banking software
  • Completed data entry tasks with accuracy and efficiency.
  • Worked for different branches remotely to input branches Letter or Credit (LC) data, DD, PO and TT information to the software following registered
  • Provide necessary information to the bank authority about working volume and other tasks.
  • Verified data files prior to entry to maintain high data accuracy.

Customer Manager

GrameenPhone Ltd
02.2008 - 10.2008
  • Worked for GrameenPhone Re-registration project to input all user data online
  • Scanned and checked customer MIS data and upload it to the assigned portal.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Performed duties and provided service in accordance with established operating procedures and company policies.

Education

Diploma - Information And Communication Technology (ICT)

Bangladesh Computer Council, Dhaka, Bangladesh
04.2012

Master of Social Science - Social Work

National University, Dhaka, Bangladesh
2010

Bachelor of Social Science (Hon's) - Social Work

National University
2009

Skills

  • Customer Service
  • Cash Handling Expertise
  • Multitasking Capabilities
  • Excellent communication
  • Customer Complaint Resolution
  • Social Media Management
  • Decision Making
  • Strategic Planning
  • Multitasking
  • Complex Problem-Solving
  • Knowledge of Banking Products and Services
  • Familiarity with banking software and technology

Languages

English
Professional Working
Bengali
Native or Bilingual

Timeline

Officer (Teller/Cashier) - Trust Bank Limited
07.2012 - 11.2023
GIS Assistant - Buraq Integrated Solutions Ltd
03.2011 - 06.2012
Data Entry Operator - Deltalink Solutions Ltd
02.2010 - 12.2010
Customer Manager - GrameenPhone Ltd
02.2008 - 10.2008
Bangladesh Computer Council - Diploma, Information And Communication Technology (ICT)
National University - Master of Social Science, Social Work
National University - Bachelor of Social Science (Hon's), Social Work

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Sohel Ahammad