Soheila Rezaei
Port Coquitlam,British Columbia
Summary
Upbeat, customer-focused Sales Associate with 9 years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
9
9
years of professional experience
Work History
Store Associate
janbo
Tehran, Tehran
02.2019 - 11.2023
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Cleaned shelves, counters and tables to maintain organized store.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Maintained attractive merchandise displays to maximize purchases.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Ensured the cleanliness and tidiness of the store.
- Operated scanning equipment for price checks and stock replenishment.
- Improved customer service feedback scores through outstanding service.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Provided cash register operations and handled customer payments.
- Completed day-to-day duties accurately and efficiently.
Store Associate
vivan store
Tehran, Tehran
07.2014 - 01.2019
- Assisted with loading and unloading deliveries from vendors.
- Performed daily opening and closing procedures for store operation.
- Cleaned shelves, counters and tables to maintain organized store.
- Computed purchases and received and processed cash or credit payment.
- Maintained attractive merchandise displays to maximize purchases.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Ensured the cleanliness and tidiness of the store.
- Improved customer service feedback scores through outstanding service.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
- Provided cash register operations and handled customer payments.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Education
Bachelor of Science - Accounting
PAYAM NOOR
PAKDASHT,TEHRAN,IRAN03-2006
Skills
- Product Display
- Return Processing
- Payment Processing
- Customer Service
- Team Collaboration
- Customer Assistance
- Retail Merchandising
- Cash Handling
- Purchase Packaging
- Team Supervision
- Positive Customer Engagement
- Building Customer Loyalty
Languages
Persian
Native/ Bilingual
Timeline
Store Associate
janbo
02.2019 - 11.2023
Store Associate
vivan store
07.2014 - 01.2019
Bachelor of Science - Accounting
PAYAM NOOR
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