Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Soheil Soleimannezhad

Victoria

Summary

Versatile and diligent, with a proven track record at Coast Hotel for enhancing cleanliness and customer satisfaction. Expert in facilities maintenance and restroom care, coupled with a strong focus on chemical handling safety. Achieved a significant reduction in germs spread, demonstrating exceptional customer service skills and a commitment to creating a welcoming environment for all.

Overview

12
12
years of professional experience

Work History

Janitor

Sunset Lodge
06.2023 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.

House Keeper

Coast Hotel
12.2022 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Customer Service Attendant

Foulad Fam
04.2013 - 11.2022
  • Enhanced customer satisfaction by consistently providing prompt and courteous service.
  • Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
  • Resolved customer complaints effectively, ensuring a positive experience and maintaining loyalty.
  • Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
  • Promoted company products and services, resulting in increased sales and revenue.
  • Organized records of all customer interactions, ensuring accurate documentation for future reference or follow-up purposes.
  • Conducted regular follow-ups with customers to ensure their needs were met and any issues were addressed promptly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Assisted customers in navigating company website and online services, promoting ease of use and accessibility.
  • Participated in ongoing training sessions to stay informed on industry trends, best practices, and new product offerings for effective client communication.

Education

Bachelor of Science - Materials Engineering

Boali Sina
IRAN
03-2010

Skills

  • Cleaning expertise
  • Restroom care
  • Customer service-focused
  • Mopping techniques
  • Facilities maintenance
  • Chemical handling
  • Basic repairs
  • Work orders
  • Carpet cleaning
  • Plumbing repairs
  • Bathroom sanitation
  • Recycling

Languages

English
Professional Working

Timeline

Janitor

Sunset Lodge
06.2023 - Current

House Keeper

Coast Hotel
12.2022 - Current

Customer Service Attendant

Foulad Fam
04.2013 - 11.2022

Bachelor of Science - Materials Engineering

Boali Sina

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Soheil Soleimannezhad