Soheil Asadi
Montreal
Summary
1 Year Experience in Account Management.
5-6 Years Experience in Customer Services.
2-3 Years Experience in Sales Industry.
2-3 Experience in Shift Supervision.
DEC in Video Game Programming from College LaSalle.
BSP Security License Holder and CPR certified with CNESST.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Manager
Red Wireless
08.2024 - 04.2025
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Bilingual Insurance Sales Rep for Scotia Bank
Optima Communications International
01.2024 - 07.2024
- Introducing Insurance Plans to Clients
- Sold various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Generated sales by recommending policies and add-ons.
- Collaborated with colleagues to identify cross-selling opportunities within existing client accounts, maximizing revenue potential per account.
- Sales techniques
Customer Support Representative For CSI (Canadian Securities Institute)
Optima Communications International
09.2021 - 01.2024
- Company Overview: Remote
- Booking, Canceling and rescheduling appointments
- Designation and Certification Advisor
- Payment processing
- Inbound and Out band calls
- Remote
Sales Floor Associate - Part Time
Jack & Jones
02.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
Chef De Quart/Shift Supervisor
A&W Restaurants
08.2019 - 09.2021
- Managing Team members and making sure their are at their assigned positions
- Training new staff through their responsibilities
- Ensuring correct food handling procedures are followed
- Placed orders to restock items before supplies ran out.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Reduced food waste with strategic menu planning and inventory control techniques.
Education
DEC - Computer Science: Video Game Programming
College LaSalle
Montreal, QC01.2021
High School Diploma -
Pars Highschool
Tehran, Iran01-2017
Skills
- Account management
- Sales
- Leadership
- Client relations
- Customer satisfaction
- Administrations
- Teamwork and collaboration
- Networking skills
- Contract negotiation
Accomplishments
Leadership Skills Certificate From IIMA by Coursera.
IBM Data Analytics Essentials by Coursera.
Business Development Foundations By Linkedin.
IT Help Desk For beginners by Linkedin.
Certification
- Leadership Skills from IMMA. 02/25
- Business Development Foundations, 05/24
- IT Help Desk, 05/23
- Customer Service Foundations, 12/22
- High School Diploma. 2018
- Blue Belt Taekwondo
Languages
English
Full Professional
French
Limited Working
Persian
Native or Bilingual
BSP SECURITY LICENSE
I have BSP Security License Valid until Sept 19, 2029 And CPR certified with CNESST badge.
Timeline
Account Manager
Red Wireless
08.2024 - 04.2025
Bilingual Insurance Sales Rep for Scotia Bank
Optima Communications International
01.2024 - 07.2024
Sales Floor Associate - Part Time
Jack & Jones
02.2023 - 08.2023
Customer Support Representative For CSI (Canadian Securities Institute)
Optima Communications International
09.2021 - 01.2024
Chef De Quart/Shift Supervisor
A&W Restaurants
08.2019 - 09.2021
DEC - Computer Science: Video Game Programming
College LaSalle
High School Diploma -
Pars Highschool
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