Soheib Quraishi Mohammed
Toronto,Canada
Summary
Accomplished Human Resources Consultant with [Number] years of hands-on HR management experience and broad knowledge of HR metrics for benchmarking, measuring, analyzing and articulating value and ROI of HR initiatives, practices and policies. Guides, trains, and supports clients in areas of strategic human capital management, employment law compliance, employee relations, organizational development, workers' compensation administration and overall development of best practices in human resources. Demonstrates strong business acumen and possesses entrepreneurial spirit with genuine desire to proactively and consistently deliver results for clients and internal teams.
Overview
13
13
years of professional experience
Work History
HR Consultant (Talent Management)
City of Toronto
2021.10 - Current
- Deliver HR consulting expertise to divisional clients through leadership and execution of a wide array of HR initiatives aimed at enhancing employee productivity and engagement
- These initiatives include compliance training, data reporting, visualization, HRIS/LMS administration and training, instructional design for eLearning, and performance management.
- Streamlined HR processes for increased efficiency by automating manual tasks and reducing paperwork.
- Organized team-building events and activities to foster collaboration, increase morale, and improve overall productivity among staff members.
- Supported organizational change initiatives by developing clear communication plans and providing guidance during transitions.
- Mentored HR team members in their professional development, promoting continuous learning and skills enhancement within the department.
- Partnered with business leaders to align HR strategy with organizational goals, driving company growth and success.
- Applied facts and analytics to understand trends and develop solutions to positively impact organization.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Partnered with leaders on HR and business functions using consultative approach to proactively identify and address issues and concerns.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Drove change management practices to enable organizational effectiveness and incorporate diversity and inclusion strategy to foster culture of inclusion to maximize competitive advantage and skills of workforce.
- Impacted enterprise performance via organizational transformation, enhanced personnel engagement and effective alignment of HR strategy with business goals.
Support Assistant
City of Toronto
2017.01 - 2021.10
- Served as the first point of contact to resolve internal and external client queries
- Contributed towards policy development and drafting documents, job aids, and other literature.
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Assisted in the development of training materials and resources for the support team to enhance overall performance levels.
- Developed comprehensive knowledge base articles for internal and external use, reducing support ticket volume.
- Adapted quickly to changing priorities while managing daily caseloads efficiently under tight deadlines.
- Reduced response times by implementing efficient case management strategies for quicker issue resolution.
HR Assistant
City of Toronto
2016.09 - 2017.01
- Provided administrative support to the HR team, specifically within the Recruitment function
- Collaborated with all other teams within the People and Equity division to provide necessary support and respond to inquiries.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Analyst (Resource Planning)
Meta
2014.12 - 2015.09
- Delivered exceptional customer service by diligently investigating and resolving user issues at the service centre escalated on both Facebook and Instagram platforms
- Assumed additional responsibilities in Resource Planning and Forecasting, effectively managing team schedules and facilitating cross-training initiatives.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Recruitment & Training Assistant
Addison Lee Plc
2011.03 - 2014.04
- Worked closely with the HR team for recruitment, selection, and onboarding of new hires
- Provide active support through knowledge transfer, ongoing coaching, training, and managing performance to a 250-member contact center team.
- Organized training materials inventory, streamlining access to resources for trainers and participants alike.
- Enhanced employee skillsets by developing comprehensive training materials and resources.
- Monitored employee progress throughout training programs using various assessment tools; identified areas for improvement and provided additional support as needed.
- Assisted in the evaluation of training effectiveness through data analysis, leading to continuous improvements in course content.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Education
Master of Business Administration (MBA), - HR Consulting
Middlesex University
London, UK01.2011
Bachelor of Science - Biotechnology
Osmania University
Hyderabad, India10.2008
Skills
- HR Consultation & Guidance
- People-centric Service Delivery
- Process Design & Documentation
- ELearning Module Development
- LMS Administration
- Project Management
- Driving Change Initiatives
- Vendor Relations
- Performance Management
- Reporting & Analytics
- Relationship Building
- Process Improvement
Hrassociation
Current Member of the Human Resources Professionals Association, Canada
Personal Information
Nationality: Canadian
Timeline
HR Consultant (Talent Management)
City of Toronto
2021.10 - Current
Support Assistant
City of Toronto
2017.01 - 2021.10
HR Assistant
City of Toronto
2016.09 - 2017.01
Analyst (Resource Planning)
Meta
2014.12 - 2015.09
Recruitment & Training Assistant
Addison Lee Plc
2011.03 - 2014.04
Master of Business Administration (MBA), - HR Consulting
Middlesex University
Bachelor of Science - Biotechnology
Osmania University
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