Soham Shah
Scarbourgh
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Circle K
05.2022 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Achieved a 10-15% increase in customer loyalty through empathetic problem-solving, resulting in repeat business and positive word-of-mouth referrals.
- Responded to over 100 customer inquiries per week, providing accurate product information and enhancing customer satisfaction, leading to a 5% increase in upsell success."
Team Member
Burger King
05.2021 - 04.2022
- Reduced customer wait times by 10-20% during peak hours.
- Resolved 10- 15 customer concerns per week.
- Led the team to achieve 5-15% above performance targets
- Gained recognition as best employee for three consecutively months.
- Worked at all the different stations to provide quality food to the customers at peak hours,
Education
Diploma - General arts and science
Fanshawe College
London, ON01-2025
College Certiication - Electrical Techniques
Fanshawe college
01.2023
Diploma - Computer system Technician
Fanshawe college
01.2022
Skills
- Knowledge of C
- Proficient in AutoCAD
- Cisco Switch and Router Configuration
- Microsoft Office
- Fundamental Troubleshooting Skills
- Network troubleshooting
- LAN and WAN management
Timeline
Customer Service Representative
Circle K
05.2022 - 02.2025
Team Member
Burger King
05.2021 - 04.2022
College Certiication - Electrical Techniques
Fanshawe college
Diploma - Computer system Technician
Fanshawe college
Diploma - General arts and science
Fanshawe College
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