Soham Goswami
Ottawa,Canada
Summary
Results-oriented operations and account management professional with a solid track record of improving client retention and achieving 12% year-over-year revenue growth. Proven ability to manage P&L for a substantial account portfolio, streamline processes to reduce shrink by over 10%, and enhance service delivery across multi-site operations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Regional Account Manager
Canteen, Compass Canada
Ottawa, Canada
07.2025 - Current
- Own full operational and financial performance (P&L) for a portfolio of 35+ accounts generating $900K+ in annual revenue, with responsibility for profitability, retention, and service delivery.
- Enhanced client retention from 75% to 85% by managing relationships with major clients including Siemens, Canada Post, Thermo Fisher, Minto Properties, and the Supreme Court of Canada.
- Conducted business reviews with clients, presented performance metrics, and negotiated pricing structures and renewals to drive long-term account growth.
- Delivered 12% year-over-year revenue growth by reducing shrink and waste, increasing site capacity, and implementing upselling strategies.
- Reduced operational shrink by 10%+ and decreased service-related issues by 35% through process standardization, proactive communication, and performance monitoring.
- Coordinated cross-functional efforts across operations, supply chain, sales, and field teams to maintain consistent service levels across multiple locations.
Project Implementation Coordinator
Canteen, Compass Canada
Toronto, Canada
04.2021 - 06.2025
- Managed end-to-end implementation across procurement, logistics, inventory planning, and vendor performance to ensure timely and cost-effective execution.
- Coordinated operations across 13+ regional branches, aligning resources, timelines, and inventory with rollout objectives.
- Led national deployment of 400+ Micro Market locations supporting $21M+ in annual revenue generation in FY24.
- Managed vendor partnerships with Due North, Cafection, 365 ADM, Bevi, Nespresso, Sysco, and Keurig to enhance execution reliability and cost efficiency.
- Analyzed operational KPIs including deployment timelines, asset utilization, and procurement cycles to identify inefficiencies and enhance overall performance.
- Enhanced reporting accuracy and visibility through Smartsheet and Cantaloupe while serving as central liaison among sales, operations, vendors, and field teams.
Administrative Supervisor / Trainee
Chartwells, Compass Canada
Barrie, Canada
02.2019 - 08.2019
- Coordinated staff scheduling, payroll management, and labour optimization to support effective workforce planning.
- Supervised daily operations across multiple high-volume food service locations, enhancing service quality and maintaining operational compliance.
- Managed inventory, vendor coordination, and cost tracking to reduce waste and improve resource utilization.
- Analyzed operational performance reports and implemented corrective actions that enhanced overall efficiency.
Education
Certification in Supply Chain Management -
Humber College
Toronto, ON04-2026
Diploma in Hospitality Management & Resort Operations -
Georgian College
Barrie, ON04-2021
PMP Certification
PMI
06-2026
Skills
- Account management
- Client retention
- Sales strategy development
- Sales forecasting
- Lead generation
- Contract negotiation
- Stakeholder engagement
- Customer relationship management
- KPI analysis
- Performance tracking
- P&L management
- Cost control
- Market analysis
- Smartsheet proficiency
- Power BI expertise
Certification
- Smart Serve Certified
- WHMIS Certified
Interests Languages
Geopolitics – Keen interest in geopolitics and international affairs., Food Enthusiast- Passionate about discovering cuisines from across the world., English, Bengali, Hindi, Marathi
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Timeline
Regional Account Manager
Canteen, Compass Canada
07.2025 - Current
Project Implementation Coordinator
Canteen, Compass Canada
04.2021 - 06.2025
Administrative Supervisor / Trainee
Chartwells, Compass Canada
02.2019 - 08.2019
Certification in Supply Chain Management -
Humber College
Diploma in Hospitality Management & Resort Operations -
Georgian College
PMP Certification
PMI