Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Manager
Soham Diyora

Soham Diyora

Saskatoon,SK

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Manager

Esso
07.2022 - 10.2023
  • Improved safety procedures to create safe working conditions for workers
  • Onboarded new employees with training and new hire documentation
  • Controlled costs to keep business operating within budget and increase profits
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions
  • Maximized performance by monitoring daily activities and mentoring team members
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
  • Leveraged data and analytics to make informed decisions and drive business improvements

Cleaning Assistant

TOP RANKING REPAIR
06.2021 - 05.2022
  • Restocked bathroom and breakroom supplies nightly
  • Maintained solid working relationships with clients and co-workers
  • Kept entryways, common areas and public spaces presentable and clean
  • Cleaned office areas to meet client standards and expectations
  • Mixed cleaning solutions by following water, detergent and acid specifications
  • Minimized trash buildup with scheduled collection and disposal
  • Operated powered equipment to reach raised windows
  • Cleared dirt, spills, or dust from carpets using steam or vacuum cleaners.
  • Identified repair needs and major maintenance concerns, and escalated issues to management
  • Received consistent positive feedback from supervisors for attention to detail and adherence to company standards

Customer Service Representative

HDFC BANK
04.2019 - 01.2020
  • Answered inbound calls to handle various concerns, set appointments and close sales
  • Managed customer calls efficiently in fast-paced call center environment
  • Handled customer inquiries, payments and service requests
  • Collaborated across departments to resolve customer-related issues
  • Delivered fast and friendly service to handle questions and service complaints
  • Addressed and resolved customer concerns and complaints
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
  • Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels
  • Provided coaching and mentoring to new hires, contributing to their successful integration into team

Education

Diploma - BUSINESS MANAGEMENT - Business Management

ST.CLAIR COLLEGE
Windsor, Ontario
04.2022

BACHELOR OF COMMERCE - COMMERCE - Bachelor in Commerce

BAL-BHARTI
India, Maharashtra
04.2019

Skills

  • Demonstrated academic excellence in sales and managerial having achieved exemplary
  • 2-year experience providing exceptional customer service in retail environment
  • Inbound and outbound call center experience
  • Strong written and interpersonal skill developed through campus leadership activity
  • Intermediate knowledge of Microsoft Word and PowerPoint; knowledge of excel

Websites

Languages

ENGLISH
Full Professional
HINDI
Full Professional
GUJARATI
Native or Bilingual

Timeline

Manager

Esso
07.2022 - 10.2023

Cleaning Assistant

TOP RANKING REPAIR
06.2021 - 05.2022

Customer Service Representative

HDFC BANK
04.2019 - 01.2020

Diploma - BUSINESS MANAGEMENT - Business Management

ST.CLAIR COLLEGE

BACHELOR OF COMMERCE - COMMERCE - Bachelor in Commerce

BAL-BHARTI

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Soham Diyora