Soham Diyora

Work History

Esso

07.2022 - 10.2023

Covered daily business requirements with well-organized schedule and properly delegated assignments
Trained staff in primary roles and strategies for exceeding goals each day
Supervised teams and provided clear objectives and consistent, performance-oriented policies
Prepared schedules and assignments to meet short- and long-term business demands
Organized training for new team members and routine retraining for established employees
Planned and executed strategies to increase business and drive profit growth
Established fruitful working relationships with employees, management and vendors
Kept paperwork updated with internal standards and legal requirements
Managed daily workloads by organizing schedules and delegating tasks.

TOP RANKING REPAIR

06.2021 - 05.2022

JNM (Windsor Metal Technologies Inc.)

01.2021 - 05.2021

Selected and loaded proper CNC program in controls, enabling machine operation
Maintained consistency of work with good manufacturing practices and strong attention to detail
Located defects with in-depth examinations and standardized tests
Conducted regular inspections of machinery, ensuring proper function and maintenance
Operated CNC machines to produce high-quality parts for various industries
Checked parts using visual and manual inspection equipment with calipers and micrometers
Communicated with supervisors regarding any changes in job priorities or scheduling needs
Maintained clean and organized workspace, adhering to safety standards at all times
Collaborated with team members to optimize production efficiency and achieve daily goals.

HDFC BANK

04.2019 - 01.2020

Answered inbound calls to handle various concerns, set appointments and close sales
Managed customer calls efficiently in fast-paced call center environment
Handled customer inquiries, payments and service requests
Collaborated across departments to resolve customer-related issues
Delivered fast and friendly service to handle questions and service complaints
Addressed and resolved customer concerns and complaints
Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills
Contacted customers to respond to inquiries or notify of claim investigation results or adjustments.

FREELANCER

01.2017 - 01.2018

Created comprehensive event timelines to ensure all tasks were completed on time and within budget
Planned engaging networking activities at conference events that fostered interaction among attendees
Led volunteer recruitment and training efforts, providing support throughout event planning process
Reported regularly on event preparation status and readiness
Designed and prepared name tags and place cards in various formats
Facilitated communication between different departments involved in event planning e.g., marketing, operations
Supported event manager during client meetings to discuss events objectives and goals
Coordinated event logistics, including venue selection, catering, and audio-visual equipment setup
Met event objectives by locating and securing featured speakers or entertainment
Handled administrative details for events, responding to inquiries and distributing promotional materials.