Soham Chauhan
Moncton,NB
Summary
Summary
Dedicated and enthusiastic professional with a strong background in customer service, communication, and client relations. Leveraging over two years of consistent exercise and strength training experience, I bring practical, hands-on knowledge of fitness principles, techniques, and goal-oriented coaching. With a proven ability to understand and address individual needs from my previous roles in customer service, I excel at creating personalized experiences that foster trust and long-term satisfaction. Now pursuing a career in personal training, I am eager to combine my passion for fitness with my customer-focused approach to help clients achieve their health and wellness goals effectively.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead CSR
Concentrix
Moncton
02.2024 - 07.2024
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted regular performance evaluations and provided actionable feedback, fostering culture of continuous improvement and professional development.
- Leveraged live chat support tools to assist customers in real-time, enhancing overall customer experience and maintaining high customer satisfaction scores.
Customer Service Representative
Teleperformance
Toronto, ON
11.2022 - 03.2024
- Developed customer relationships through effective communication skills.
- Handled escalated customer complaints with professionalism and empathy.
- Encouraged active listening through group jam sessions.
- Used time management and adaptability skills to prioritize and run multiple tasks.
- Encouraged team collaboration through open communication channels.
Customer Service Representative
Tilley Endurables
Toronto, ON
09.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promptly responded to inquiries and requests from prospective customers.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
BBA - Project Management
Yorkville University
Toronto, ON04.2024
Skills
- Exercise science
- Goal setting and tracking
- Customer engagement/ empathic listening
- Friendly, professional and Positive Attitude
- Personal fitness training
- One - on - one training
- Lifestyle coaching
- Sales and upselling
- Adaptability
- Anatomy and physiology
- Client retention
- Fitness apps and software
- Functional training
Languages
English
Full Professional
Certification
- ISSA personal training certificate.
- CPR/AED
Timeline
Lead CSR
Concentrix
02.2024 - 07.2024
Customer Service Representative
Teleperformance
11.2022 - 03.2024
Customer Service Representative
Tilley Endurables
09.2021 - 12.2022
BBA - Project Management
Yorkville University