Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Soham Bhavsar

North york

Summary

Motivated and empathetic Customer Service Representative with diverse experience in retail, food service, and sales. Skilled in building customer relationships, managing objections, and driving financial goals through upselling. Demonstrated excellence in communication, teamwork, and problem-solving. Proven track record of thriving under pressure, multitasking efficiently, and consistently delivering exceptional service for business success.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service/Sandwich Artist

SUBWAY
06.2023 - Current
  • Prepared and served customized sandwiches, wraps, and salads for an average of 80–120 customers per shift, maintaining speed and accuracy during peak hours.
  • Maintained food safety and hygiene standards in accordance with local health regulations and Subway brand guidelines, resulting in zero violations during health inspections.
  • Ensured proper stock rotation and inventory control, reducing food waste by 10% and ensuring availability of fresh ingredients at all times.
  • Worked collaboratively with a team of 3–5 crew members to ensure timely food prep, store cleanliness, and task completion during opening and closing shifts.

Customer service Representative/Retail Sales Associate

TOYTEXX INC.
02.2025 - 05.2025
  • Delivered exceptional customer service to an average of 100+ customers per day, ensuring satisfaction and repeat business in a high-traffic retail environment.
  • Managed and organized inventory of 1,500+ SKUs, assisting with stock replenishment, visual merchandising, and seasonal displays to drive product visibility and sales.
  • Processed cash, debit, and credit transactions using POS system with 100% accuracy, maintaining daily cash reconciliation and minimizing discrepancies.
  • Trained and supervised 2–3 junior staff members, delegating daily tasks and ensuring store operations ran smoothly in the absence of the store manager.
  • Assisted in boosting monthly sales revenue by 15% through upselling, product recommendations, and exceptional in-store customer engagement.
  • Handled customer inquiries, returns, and complaints with professionalism, maintaining a 98% customer satisfaction rate based on informal feedback.


Customer Service /Cashier

GATEWAY NEWSSTAND
11.2023 - 02.2024
  • Greeted and assisted an average of 150+ daily customers in a fast-paced convenience retail setting, ensuring a positive and efficient shopping experience.
  • Operated POS system to accurately process cash, debit, credit, and lottery transactions, handling $1,500–$2,500 in daily sales with a 100% accuracy rate.
  • Supported promotional efforts and upselling of featured items, increasing sales of key products by 10–15% during peak seasons.

Education

Diploma - Computer Programming

Seneca College
Toronto, ON

Secondary School Diploma - Accounts and Finance (Commerce Stream)

Skills

  • Customer Relationship Management
  • Empathy & Active Listening
  • Sales & Cross-selling
  • Objection Handling & Negotiation
  • Communication (Verbal & Written)
  • Collections & Payment Handling
  • Attention to Detail
  • Team Collaboration
  • Problem-solving
  • Multitasking & Time Management
  • Food service standards
  • Money handling
  • POS system operation
  • Task prioritization
  • Product upselling

Accomplishments

  • Improved overall preparation speed by 90% in the first three months of employment.
  • Commended by management for quick adaptibility to changes.
  • Supervised team of 6+ staff members.

Certification

  • IT Help Desk
  • HTML,CSS and JavaScript.
  • The 10 pillars of customer Experience
  • Customer Service Foundations

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual

Timeline

Customer service Representative/Retail Sales Associate

TOYTEXX INC.
02.2025 - 05.2025

Customer Service /Cashier

GATEWAY NEWSSTAND
11.2023 - 02.2024

Customer Service/Sandwich Artist

SUBWAY
06.2023 - Current

Secondary School Diploma - Accounts and Finance (Commerce Stream)

Diploma - Computer Programming

Seneca College

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Soham Bhavsar