Summary
Overview
Work History
Education
Skills
Certification
Publications
Awards
Timeline
Generic

Soham Bhavsar

Brampton

Summary

Proficient Network Engineer with broad range of experience in wireless, network and security support and installation. Creative customer service during catastrophic events. Strong process management skills with outstanding ability to streamline implementations, configurations, and operations

Professional DevOps specialist known for transforming operational workflows and enhancing system reliability. Adept at building and maintaining scalable cloud environments with focus on automation and security. Consistently relied upon for team collaboration and adapting to evolving project requirements.

Experienced with automating deployment processes to enhance operational efficiency. Utilizes cloud infrastructure tools to maintain scalable and secure environments. Track record of fostering team collaboration and adapting to dynamic project needs.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service DevOps Specialist

Rogers Communications
04.2022 - Current
  • Provide technical support to Rogers Communications Wireless Packet Core PNF and VNF nodes and services on a national scope
  • Responsible for maintaining the services with stringent change/incident/problem Management process discipline
  • Ensure performance indicators are strictly adhered to when new services are introduced in the nodes
  • Perform analysis of alarms and statistical measurements to investigate service affecting conditions
  • Identify opportunities for automation and work towards implementing viable and sustainable solutions in compliance with industry standards
  • Develop KPIs and threshold limit alerts within the available Monitoring systems to capture Service degradation
  • Ability to Independently take on work to deliver the enterprise program which require a strong understanding of core concepts in Vmware, Azure Stack HCI, Nutanix,NetApp Storage and backup Technologies.
  • Develop and publish technical documentation related to standards, procedures, and preventive maintenance routines
  • Establish NetScout, EBM, BMC, NNM, Operation Orchestration, HPNA and Netcool alarming and backup solutions for the newly integrated platforms and obtain acceptance from NOC
  • Developing and reviewing scripts (e.g., python, Perl)
  • Operate and maintain nodes on cloud-based solutions
  • The Infrastructure Specialist role is essential for ensuring Rogers services are highly available through superior technical support capabilities that are utilized on the innovative HSPA/LTE/VoLTE/VoWiFi/5G Core service delivery Networks and platforms
  • Create, review and implement change related procedures and ensure necessary analysis is performed to maintain the highest quality of service
  • Evaluated systems according to predetermined checklist and noted issues.

Senior System Analyst

Redline communications
07.2017 - 04.2022
  • Provide support and handle client escalation for redline wireless products like RDL-3000, RDL-3100, RDL 5000, RDL-6000 LTE system and Clearview NMS system
  • Handle pre and post sales technical activity including site visit for clients
  • Troubleshooting and configure wireless private network include Switch configuration in Cisco, moxa Switches
  • Brief knowledge of Python Scripting and Shell scripting for Network Deployment
  • Worked with deployment scenarios for private networks in ARP, STP, DHCP and WAN network
  • Troubleshoot and configure various configurations like SNMP, RADIUS/TACACS+, syslog, VLAN
  • Have in-depth knowledge of FIPS 140-2 Security requirement and help customer build their network accordingly
  • Handle all Security concern that also include penetration test reports and handle CVE vulnerability report to escalate to developer
  • Handle configuration and troubleshooting of Redline Clearview NMS system
  • Work in troubleshooting performance issues on LTE and VoLTE networks
  • Hands-on experience in implementations, operation and troubleshooting eNodeB, MME, SGSN, GGSN, CPEs, 3GPP UTRAN/EUTRAN, SGw, PGw, PCRF, DRA IMS, TAS and end-to-end call flows
  • Support and troubleshoot end to end VoLTE calls

Avaya backbone Engineer L3

Innovita Incorporate
01.2016 - 06.2017
  • Provide remote backbone support for Avaya Aura Unified Communications products mainly focusing on Aura Communication Manager and IP Office manager
  • Resolve softphone application issue, gateway outage and network solution
  • Demonstrate ability to provide incident management within customer SLA
  • Give system root cause analysis and report when necessary
  • Assist in documenting policies and procedure
  • Carry excellent vendor management to minimize downtime and increase productivity for all PSTN dialing and VOIP/SIP issues
  • Handle escalation from L2 and help desk providing them with assistance in case also of implanting patches in the system

Technical Support Specialist

Xplornet Communication
08.2015 - 12.2015
  • Advanced technical troubleshooting with customers calling to resolve concerns related to internet/network connectivity and email
  • Have hands on support on Cacti NMS system and maintaining the Wireless network infrastructure
  • Worked on various wireless technology like Canopy, WIMAX, LTE
  • Liaise with internal departments to investigate and escalate technical issues as appropriate including Channel Support and Network Operations

Education

Master of Engineering - Internetworking

Dalhousie University
Halifax, NS
07.2015

Bachelor of Engineering - Electronics and Communications

Gujarat Technological University
07.2013

Skills

  • Remarkable analytical and problem-solving abilities
  • A self-motivated hard-worker and an outstanding team player
  • Always curious to learn new technologies and a quick learner
  • Able to work multiple tasks effectively, work under pressure
  • Strong analytical and quantitative problem-solving skills
  • Good time management to meet deadlines
  • Worked on various systems in hand
  • Infrastructure automation
  • Monitoring and logging
  • Microservices architecture
  • Incident management

Certification

  • AZ-104 Microsoft Certified: Azure Administrator Associate - ID: MS0991076285
  • AZ_500 Microsoft Certified: Azure Security Engineer Associate - ID: MS-991076285
  • CompTIA Security+ ce Certification – ID: COMP001021717465
  • Cisco Certified Specialist – Security Core ID: CSCO12773989- Routing and switching will be done in future.
  • ISO-9001:2015 QM- Quality Management Systems V2.0

Publications

  • "Design and Implementation of OFDM Trans-Receiver for IEEE 802.11(WLAN)". Published on international journal of Modern Engineering Research (IJMER) and Asian Journal
  • "Securing Switched Network by tracing malicious user and preventing them”. Published in Dal journal for internal studies

Awards

CEO Special Recognition year 2018- Redline communication.

Awards Overachiever 3 years in a row and nominates for Ted Rogers Recolonization awards

Timeline

Service DevOps Specialist

Rogers Communications
04.2022 - Current

Senior System Analyst

Redline communications
07.2017 - 04.2022

Avaya backbone Engineer L3

Innovita Incorporate
01.2016 - 06.2017

Technical Support Specialist

Xplornet Communication
08.2015 - 12.2015

Bachelor of Engineering - Electronics and Communications

Gujarat Technological University

Master of Engineering - Internetworking

Dalhousie University

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