Sohail Panjwani
Front Desk/Security Officer
Calgary,Alberta
Summary
Hardworking ,passionate and dependable candidate with over 20 years of experience in Customer service with excellent communication skills and a reputation for resolving problems. Motivated to learn,grow and excel and help team achieve company's goal
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Front Desk/Securiry Officer
Garda Security
4 2015 - Current
- Communicates with clients, visitors and contractors personally as well as via phone and emails and deal with their queries, requests and complaints
- Attends meetings with building management to discuss safety procedures, compliance issues and facility maintenance.
- Works in fast-paced environments and maintain exceptional standards of customer service and security
- Processes work orders and provide access through Angus system and Sii Pass and schedule appointments with service companies
- Writes and submits daily reports to building management.
Amazon Delivery Driver (Part Time/Seasonal)
Todv Couriers
09.2022 - 12.2022
- Loading and unloading packages from delivery vehicles according to company guidelines
- Ensuring safe operation of delivery vehicle and delivering packages by company's vehicle to residences and businesses within a specified area
- Communicating with dispatchers about deliveries and co with customers about delivery status updates using phone or text,
- Keeping track of deliveries made and reporting problems to management
Sales Associate (Part Time)
The Source
03.2019 - 03.2020
- Driven sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Greet and receive customers in welcoming manner and responds to customers' questions.
- Direct customers by escorting them to racks and counters.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases
Rural and Suburban Mail Carrier (Part Time)
Canada Post (Sub Contractor Diaz Enterprises Inc.)
08.2018 - 02.2019
- Sorting mails, parcels & flyers and load the vehicle for delivery
- Safely delivering mails & flyers in the mailbox to different routes assigned
- Lifting Parcels up to 50lbs and safely delivering to customers or safe dropping at the door
- Returning pickup letter/ parcels to the local RPO
Security Supervisor
Garda Security
11.2013 - 03.2015
- Coordinated and maintained relationship with guests, liaison officers and camp managers and addressed issue's if needed
- Monitored camp access for all personnel and vehicles.
- Supervised shift, set patrol schedule for team, performed site inspection to ensure all safety measures were taken care of.
- Draft reports of accidents and unusual occurrences to document daily activities and irregularities.
Business Development Manager
Nomadic Travels
02.2010 - 01.2013
- Generated new business with marketing initiatives and strategic plans with Corporate & local vendors both in face to face meetings and over the phone on day to day / monthly basis
- Replying to clients and vendors queries, complaints and grievances in timely and accurate manner.
- Completed and submitted monthly and yearly reports to support executive decision making.
Security Officer and Controller
Ultimate securities Ltd
10.2007 - 09.2009
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites to ensure safety and emergency procedures are followed
- Greeted guests professionally to cultivate welcoming atmosphere , issue access passes and responded to client's queries and emails.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Waste Controller & Customer Service Assistant
Sainsbury's PLC Supermarket
09.2006 - 09.2007
- Checking Codes of perishable and nonperishable goods, rotating display stock ,reducing price of products to be expired and disposing out of date products and creating reports for the same
- Answering Queries and offering information to Customers ,Colleagues and management
- Arranging store displays and handling checkouts during busy times
Hotel Manager
Comfort Inn
07.2004 - 07.2006
- Provided exceptional service and assistance to guests upon check in and checkout and dealt with guest complaints and grievances
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
- Oversaw day-to-day operations and ensured compliance with licensing laws, health and safety and other statutory regulations.
Education
High School Diploma -
St Mary's High School
Mumbai India Skills
Excellent verbal and written communication skills
Ability to tactfully handle stressful and difficult situations
Flexible, hardworking and reliable team player
Attention to detail and high level of accuracy
Certification
CPR and First Aid
References
Available upon request
Timeline
Amazon Delivery Driver (Part Time/Seasonal)
Todv Couriers
09.2022 - 12.2022
Sales Associate (Part Time)
The Source
03.2019 - 03.2020
Rural and Suburban Mail Carrier (Part Time)
Canada Post (Sub Contractor Diaz Enterprises Inc.)
08.2018 - 02.2019
Security Supervisor
Garda Security
11.2013 - 03.2015
Business Development Manager
Nomadic Travels
02.2010 - 01.2013
Security Officer and Controller
Ultimate securities Ltd
10.2007 - 09.2009
Waste Controller & Customer Service Assistant
Sainsbury's PLC Supermarket
09.2006 - 09.2007
Hotel Manager
Comfort Inn
07.2004 - 07.2006
Front Desk/Securiry Officer
Garda Security
4 2015 - Current
High School Diploma -
St Mary's High School
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