Sohail Mohammed
Ottawa,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Capabilities Coach
TD
Ottawa, Canada
11.2021 - Current
- Mentored and encouraged New Hires & Return to Work Colleagues to develop strong work ethic by being positive role model and practicing skills regularly.
- Upskilled for 3 Lines Of Business (MBNA, Insurance Sales & Activation and TD Credit Cards)
- Planned and led huddles on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Demonstrated leadership by making improvements to Return to work processes by assisting in Return To Work Workbooks creation, communication standards, Authentication Huddle and Access Check Guide.
- Facilitated communication between managers and employees throughout the onboarding and Return to Work process.
- Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.
- Addressed absenteeism, behavioral, work complaints or other employee concerns.
Contact Center Representative
TD
Ottawa, Canada
06.2020 - 10.2021
- Bravo Award Winner Q2 & Q3 2021
- Annual Bravo Winner 2021
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Promoted to leadership position in recognition of strong work ethic.
- Handled escalated customer service concerns to preserve revenue streams from key customers.
Front Office Supervisor
Days Inn by Wyndham
Ottawa, ON
10.2023 - 03.2024
- Assessed daily operational needs of the front desk team including staffing requirements, supplies ordering, maintenance requests, thus ensuring smooth running of all processes involved .
- Assisted with budgeting and forecasting activities for the department.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours or when dealing with guests directly at check-in and check-out counters .
- Developed strategies to improve customer satisfaction levels.
- Analyzed financial data to ensure maximum profitability for the hotel.
- Responded promptly to inquiries and escalations from guests or potential customers via phone or email.
Night Auditor/Guest Service Representative
Days Inn by Wyndham
Ottawa, Canada
02.2022 - 09.2023
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Ran end-of-day computer functions and closed out reports, submitting details to Front Office Manager for review.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Performed balance procedures for hotel accounts and resolved discrepancies.
Sales & Marketing Manager
Ottawa Pre-Owned Vehicles
Ottawa, Canada
07.2018 - 02.2020
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
- Employee of the year 2019
- Hired and motivated high-performing sales team achieving over $[1,400,000] in new sales per year.
- Represented company at local and trade association meetings to promote products.
- Managed social media accounts including creating posts, responding to inquiries, and promoting special offers.
- Collaborated with marketing team to create promotional campaigns for the dealership.
Education
Ontario College Advanced Diploma - Business Administration - Accounting
Algonquin College
Ottawa, ON05.2021
High School Diploma -
International Indian School Jeddah
Jeddah, KSA04.2017
Skills
- Employee Development
- Hiring and Onboarding
- Financial Reporting
- Flexible schedule
- Technical troubleshooting
- Project planning
- Adaptable to Changing Conditions
- Communication and negotiation
References
Reference Available Upon Request
Timeline
Front Office Supervisor
Days Inn by Wyndham
10.2023 - 03.2024
Night Auditor/Guest Service Representative
Days Inn by Wyndham
02.2022 - 09.2023
Capabilities Coach
TD
11.2021 - Current
Contact Center Representative
TD
06.2020 - 10.2021
Sales & Marketing Manager
Ottawa Pre-Owned Vehicles
07.2018 - 02.2020
Ontario College Advanced Diploma - Business Administration - Accounting
Algonquin College
High School Diploma -
International Indian School Jeddah
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