Summary
Overview
Work History
Education
Skills
Languages
Timeline
Awards
Extra curriculars
Generic

Sohabveer Samrao

Edmonton

Summary

A customer-oriented and passionate professional with more than four years of delivering user-centric, thoughtful support in retail and healthcare. Known for building strong bonds with clients and colleagues due to effective communication, adaptability, and a composed, problem-solving demeanor. Passionate about reading, participating in community activities, and fostering positive and inclusive atmospheres where individuals feel valued. Organized, reliable, and eager to contribute to a team that shares a love for storytelling and connection.

Overview

4
4
years of professional experience

Work History

Customer Service Team Lead

G2 Massage Supplies Depot Ltd
03.2021 - Current
  • Interacting with customers/clients to find products for their needs
  • Led a customer service team to increase response times and improve overall customer satisfaction.
  • Analysed customer feedback to identify trends and create solutions for service improvement.
  • Enhancing relationships with carriers/distributors to have efficient communication and problem-solving.
  • Picking up orders, scanning products, and packing boxes for processing.
  • Managed high-performing customer service team, consistently exceeding company performance benchmarks.
  • Verified shipments given the documentation for accuracy.

Medical Assistant

Canadian Armed Forces
03.2023 - 04.2025
  • Role is to assist and help medical officers and other personnel in treating patients
  • Undergoing training in military and clinical medical procedures which include emergency first aid, trauma care, and patient assessment
  • Learning/practicing to provide medical support in combat environments and clinical settings
  • Learning/practicing diagnostic procedures such as vital signs monitoring, trauma and wound care
  • Studying anatomy and physiology as well as medical ethics as part of training nights/courses

Education

High School Diploma -

Strathcona Composite Highschool
Edmonton, AB
07-2021

Bachelor of Science - Cognitive Psychology

University of Alberta
11-2025

Skills

  • Adaptability
  • Customer satisfaction
  • Sales expertise
  • Staff education and training
  • Client engagement
  • Organization and Time Management
  • Teamwork and Reliability
  • Healthcare Environment Awareness
  • Patient Support
  • Telephone etiquette

Languages

Punjabi
Professional Working
English
Native or Bilingual
Hindi
Professional Working

Timeline

Medical Assistant

Canadian Armed Forces
03.2023 - 04.2025

Customer Service Team Lead

G2 Massage Supplies Depot Ltd
03.2021 - Current

High School Diploma -

Strathcona Composite Highschool

Bachelor of Science - Cognitive Psychology

University of Alberta

Awards



  • Graduated Honors with Distinction 2021: Strathcona Composite Highschool


  • Dean's Honor Roll 2021-2022: University of Alberta BSc.


  • Dean's Honor Roll 2023-2024: University of Alberta BSc.


  • Dean's Honor Roll 2024-2025: University of Alberta BSc.

Extra curriculars

  • Old Age Home volunteer as volunteer visitor (2022-Current)

Offered companionship as well as participated in social activities with senior residents in efforts to enhance their emotional wellbeing. Interacted with seniors and support personnel demonstrating care, patience, and being attentive towards the particular needs of others.



  • Make-A-Wish volunteer (2024-Current)

Worked with a multidisciplinary team to facilitate wish granting events for children suffering from chronic illnesses. Communicate with their guardians, children of different ages, and members of the medical community to ensure they remain focused on achieving their goals and working together efficiently in achieving their wish.



  • Soccer player at Men's soccer club (2019-Current)

Worked collaboratively with teammates in a competitive club soccer setting, displaying effective communication, discipline, and commitment towards attaining the team objectives. Maintained high academic standards while assimilating into an intensive extracurricular training and competition schedule.



  • Coach Boy's Under-12 soccer team (2021-2024)

Led and mentored U12 youth soccer team, facilitating skills like teamwork, confidence, sportsmanship, and self-esteem that were developed along with the sport itself. Communicating and collaborating with the players, the parents, and with the assistant coaches to arrange the practices and other tournaments.



  • Grade school Tutor (2021-2024)

I helped support the learning of Junior High students the in mathematics, english, and science, and adapting lessons to their unique learning profiles to enhance their educational outcomes.



  • University Basics of Sikhi club (2022-Current)

Planned and executed cultural and educational events (on campus) that focused on Sikh values and community involvement, and exercising. Illustrated cultural awareness and mindfulness to students from different backgrounds in seminars and workshops, showcasing communication and collaboration.

Sohabveer Samrao