Soha Salehi
North York,ON
Summary
Dedicated individual with extensive experience providing efficient customer service in retail stores. Adept at accurately handling cash transactions, processing credit cards, and resolving customer complaints. Able to work in a fast-paced environment while remaining friendly and professional. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable, with a good work ethic, and the ability to quickly adapt to new tasks and environments. Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Suzy Shier
03.2025 - Current
- Assisted in managing daily operations and staffing schedules.
- Implemented process improvements to streamline workflow efficiency.
- Developed and maintained operational reports for management review.
- Resolved customer inquiries and complaints promptly and professionally.
- Monitored inventory levels and ordered supplies as needed.
- Supported performance evaluations and feedback sessions for staff members.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
Sales Associate
Suzy Groups
Thornhill, Ontario
05.2024 - 03.2025
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Organized stockroom shelves according to size, color or style.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Used technology resources to assist customers in locating and selecting items.
- Answered incoming telephone calls to provide store, products and services information.
Costumer Service Cashier
Designer Row Inc.
Thornhill, ON
11.2021 - 01.2023
- Worked with coworkers to complete tasks
- Focused on learning new skills and staying updated with industry changes
- Participated in ongoing training to enhance own job skills and knowledge
- Managed and coordinated multiple projects while ensuring timely completion
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
- Provided efficient and courteous service to customers at all times
- Identified ways to improve efficiency in operations and implemented process changes
- Met deadlines while maintaining high-quality deliverables.
Costumer Service Cashier
Toronto Shanghai Group Ltd.
Toronto, ON
01.2020 - 09.2021
- Maintained high standards of customer service during high-volume, fast-paced operations
- Built positive relationships with customers by providing friendly and helpful service
- Performed store opening and closing duties as required
- Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Answered incoming calls promptly and professionally following established guidelines
- Assisted customers with product selection, inquiries, and order customization requests
- Resolved customer concerns to meet unique needs and boost satisfaction.
Education
Nursing
Toronto Metropolitan University
Toronto09-2028
Completed coursework towards BScN: Nursing -
Toronto Metropolitan University
Toronto, ON05.2023
Skills
- Customer focus
- Adaptability and flexibility
- Active listening
- Excellent communication
- Teamwork and collaboration
- Positive attitude
- Data entry proficiency
- Problem-solving abilities
- Patience and composure
- Attention to detail
- Cooperative Attitude
- Time management
- Merchandise Restocking
- Customer Complaint Resolution
- Cash Management
- Financial shortage analysis
- Customer Relations
- Product Sales
- Client Service
- Retail merchandising expertise
- Conflict resolution
- Multitasking and organization
- Policy administration
- Team motivation
- Reporting and documenting
- Orientating and training
- Project management
- Schedule oversight
- Team leadership
Languages
- Persian, Native
- English, Bilingual
Languages
English
Native/ Bilingual
Persian
Native/ Bilingual
Timeline
Assistant Manager
Suzy Shier
03.2025 - Current
Sales Associate
Suzy Groups
05.2024 - 03.2025
Costumer Service Cashier
Designer Row Inc.
11.2021 - 01.2023
Costumer Service Cashier
Toronto Shanghai Group Ltd.
01.2020 - 09.2021
Nursing
Toronto Metropolitan University
Completed coursework towards BScN: Nursing -
Toronto Metropolitan University
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