Soha Chami
Mississauga,ON
Summary
Results-driven Senior Contracts Professional with 15+ years of experience in the Medical Devices and Pharmaceutical Industry, specializing in strategic contract negotiations within the Canadian healthcare system. Achieved a 100% success rate in RFP submissions through exceptional management and critical thinking, earning over 10 Excellence accolades. Demonstrated expertise in enhancing team dynamics via certified life coaching methodologies, fostering improved collaboration and productivity. Core competencies encompass negotiation, compliance management, and stakeholder engagement, aimed at driving contract excellence and optimizing organizational performance.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Bilingual Contract Specialist
Abbott Medical Canada
Mississauga, Ontario
11.2021 - Current
- Oversaw contract portfolios for Canadian provinces such as ON, NB, MB, SK, AB & BC.
- Managed RFP, RFQ, and RFI processes with a focus on accuracy and adherence to deadlines.
- Secured awards for all RFP submissions, showcasing precision and strategic alignment.
- Managed the execution and alignment of contracts with company strategies.
- Maintained up-to-date knowledge of rules to support compliance efforts.
- Monitored contractor performance against contractual obligations to ensure timely completion of projects.
- Provided guidance on contractual matters to internal stakeholders.
- Monitor existing contracts for upcoming expiration dates, subsequently coordinating with appropriate channels for contract re-negotiation and possible renewal.
- Collaborated with other departments, such as legal and finance, to resolve issues related to contract development or execution.
- Ensured precise data entry and upkeep for contract pricing in SAP.
- Investigated and rectified price variances within SAP system.
- Supplied sales reports to purchasing groups per contract terms, guaranteeing compliance.
- Managed the advancement and completion of contracts, evaluations, consignment, rental agreements, proposals, amendments, and renewals across multiple divisions within AMC.
- Organized stakeholder meetings to collaborate effectively for streamlined operations.
- Generated comprehensive reports for business partners to enhance decision-making.
- Partnered on impactful initiatives with key business members, driving project success.
- Delivered comprehensive onboarding to train new hires effectively.
- Earned over 10 Excellence accolades for exceptional commitment and performance.
Bilingual Contract Coordinator
Bayer Canada Inc.
Mississauga, Ontario
07.2018 - 10.2021
- Directed and streamlined the process for contracts, proposals, amendments, and renewals.
- Maintained adherence to internal and external procedures and policies for tender processes.
- Planned and executed deployment of over 60 agreements, ensuring smooth implementation.
- Exceeded goals by closing more than 17 RFP/RFI within one year, highlighting efficiency and effectiveness.
- Partnered strategically with diverse teams to support projects in Women’s Health, Radiology, O2C, IT, and Supply Chain sectors.
- Contributed notably to the Radiology Mega Ad Hoc Project: Quebec Intertrade.
- Honored with nine LIFE Bayer Service awards for exemplary performance.
- Led team-building initiatives during Market Access Team Meetings for Social Committee projects.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Bilingual Customer Service Representative
OTC, Pharma, Animal Health - Bayer Canada Inc.
Mississauga, ON
09.2017 - 06.2018
- Ensured accurate and detailed processing of orders.
- Reconciled invoices with proficiency, delivering expertise in troubleshooting account billing issues.
- Leveraged in-depth product expertise to manage and solve intricate inquiries.
Bilingual Senior Contract Coordinator
Medela Canada Inc.
Mississauga, Ontario
01.2016 - 09.2017
- Monitored, supported, and organized tender submissions and contract administration processes.
- Delivered accurate sales and inventory analytics, enabling informed decision-making to enhance business strategies.
- Worked cross-functionally with internal teams to design streamlined procedures, enhancing customer satisfaction.
- Conducted regular audits of existing contracts to ensure that they are still valid and up to date.
- Reviewed details on incoming contracts and service agreements to keep pricing correct.
- Reviewed contracts with distributors for services, goods, and materials.
- Ensured accuracy in the upkeep of contract databases, highlighting key renewal timelines.
Bilingual Inside Sales & Customer Service
Purolator Inc.
Mississauga, Ontario
02.2014 - 12.2015
Sales Representative (Self Employed)
Isagenix
Mississauga
12.2012 - 12.2014
Bilingual Business Support Representative /Patient Care Coordinator
Medtronic of Canada
Brampton, Ontario
01.2010 - 01.2012
Bilingual Customer Sales Coordinator – Order Manag
Medtronic of Canada
Brampton, Ontario
01.2008 - 01.2010
Bilingual Customer Care Associate
GE Infrastructure
Mississauga, Ontario
01.2004 - 12.2006
Bilingual Business Support Representative
Rogers Wireless
Mississauga, Ontario
01.1998 - 02.2003
Education
Certificate - Life Coach
Jay Shetty Certification School
OnlineBachelor of Arts - Library And Information Science
The Lebanese University
Beirut, LebanonSkills
- RFP Management
- Critical Thinking Skills
- Risk Mitigation
- Mentorship & Training
- Contract performance management
- Project management
- Dispute resolution
- Privacy and data security
- MS Office, SAP, SharePoint, Salesforce, Power BI (beginner)
Affiliations
- Women Leaders of Abbott - Core Member Events planning & Social Media (Present)
- Social Committee - Bayer Canada Inc - Core Member
- Diversity and Inclusiveness - Medtronic- Core Member
Accomplishments
- 10 + Excellence Award - Abbott Medical Canada
- 9 LIFE Bayer Service Award
Certification
- Jay Shetty Certification School - Life Coaching Certification
- Negotiation Skills
- Project Management
- MEDEC, Unforgettable Customer Experience, Playbook Certification (Sales)
- LMS Training (Lean Management System)
Languages
English
Full Professional
French
Professional
Arabic
Native/ Bilingual
Timeline
Senior Bilingual Contract Specialist
Abbott Medical Canada
11.2021 - Current
Bilingual Contract Coordinator
Bayer Canada Inc.
07.2018 - 10.2021
Bilingual Customer Service Representative
OTC, Pharma, Animal Health - Bayer Canada Inc.
09.2017 - 06.2018
Bilingual Senior Contract Coordinator
Medela Canada Inc.
01.2016 - 09.2017
Bilingual Inside Sales & Customer Service
Purolator Inc.
02.2014 - 12.2015
Sales Representative (Self Employed)
Isagenix
12.2012 - 12.2014
Bilingual Business Support Representative /Patient Care Coordinator
Medtronic of Canada
01.2010 - 01.2012
Bilingual Customer Sales Coordinator – Order Manag
Medtronic of Canada
01.2008 - 01.2010
Bilingual Customer Care Associate
GE Infrastructure
01.2004 - 12.2006
Bilingual Business Support Representative
Rogers Wireless
01.1998 - 02.2003
Certificate - Life Coach
Jay Shetty Certification School
Bachelor of Arts - Library And Information Science
The Lebanese University
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