Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
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Leila Tavasoli

Oro-Medonte,Canada

Summary

Knowledgeable Baker with expertise in cakes, cookies and pastries. Team player with solid management and training experience. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Overview

24
24
years of professional experience

Work History

Dietary Aide

Nursing Home
Tehran
01.2020 - 05.2024
  • Delivered dishes and meal trays to patient rooms during scheduled times
  • Provided excellent customer service to residents, staff, and families
  • Assisted with preparing and serving meals according to dietary requirements and regulations
  • Maintained a clean work environment by sanitizing equipment and washing dishes
  • Demonstrated effective communication skills when interacting with patients, families, and staff
  • Checked meal trays for compliance with diet modifications
  • Adhered to all safety protocols while handling food items and utensils
  • Helped with storing, rotating, and restocking of food supplies
  • Prepared trays for special diets according to physician's instructions
  • Prepared meals for patients according to dietary needs and manager guidelines

Bakery Clerk

Bakery
01.2015 - 12.2019
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.

Post Office Manager

Post Office
Tehran
01.2005 - 12.2014
  • Coordinated with external agencies regarding mail delivery schedules.
  • Assisted customers with various postal needs, such as shipping packages or changing addresses.
  • Provided direction and feedback on employee performance reviews.
  • Implemented cost-saving measures that improved overall profitability.
  • Developed and implemented strategies to improve customer service, resulting in increased efficiency and productivity.
  • Performed regular audits of financial documents to ensure accuracy.
  • Analyzed data from surveys conducted among customers to identify trends in satisfaction levels.
  • Researched potential vendors for products and services required by the post office.

Retail Sales Associate

Refah Store
02.2000 - 05.2004
  • Greeted customers and helped with product questions, selections, and purchases
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
  • Helped customers complete purchases, locate items, and join reward programs
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies

Education

Bachelor of Arts -

Olom Tahghighat
Tehran

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Retail Sales
  • Relationship Building
  • Bakery
  • Cooking
  • Food safety knowledge
  • Food Preparation
  • Cleaning and organization
  • Stock Rotation
  • Food Storage
  • Cake Decorating
  • Flaky pastry baking techniques
  • Cake personalization

Awards

Food handler Certificate

Languages

Persian
Native/ Bilingual

Timeline

Dietary Aide

Nursing Home
01.2020 - 05.2024

Bakery Clerk

Bakery
01.2015 - 12.2019

Post Office Manager

Post Office
01.2005 - 12.2014

Retail Sales Associate

Refah Store
02.2000 - 05.2004

Bachelor of Arts -

Olom Tahghighat

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Leila Tavasoli