Sogol Karimi
Richmond Hill,Ontario
Summary
Accomplished Operation Manager with a proven track record at British Swim School/LA Fitness Gym Franchises, enhancing team leadership and operations management. Excelled in staff training, significantly reducing miscommunications, and fostering a culture of problem-solving and customer service excellence. Achieved operational efficiencies and upheld high standards of professionalism.
Overview
6
6
years of professional experience
Work History
Operation Manager
British Swim School/ LA Fitness Gym Franchises
07.2023 - 10.2024
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Assistant Manager of Operations
Century 21 Heritage Realty
04.2022 - 01.2023
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Contributed to long-term strategic planning, helping shape organizational goals and objectives through thorough analysis of past performance data.
Customer Sales Representative
Vancouver Art Gallery
11.2018 - 10.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Assisted call-in customers with questions and orders.
Education
Bachelor of Arts - Business And Society
York University
Vaughan, ONSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Staff Training
- Performance monitoring
Languages
English
Native or Bilingual
Timeline
Operation Manager
British Swim School/ LA Fitness Gym Franchises
07.2023 - 10.2024
Assistant Manager of Operations
Century 21 Heritage Realty
04.2022 - 01.2023
Customer Sales Representative
Vancouver Art Gallery
11.2018 - 10.2019
Bachelor of Arts - Business And Society
York University
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