Sogol Fazeli

• Accurately facilitating communication between clients and service providers, ensuring clear and effective understanding across language barriers.
• Handling sensitive and confidential information with professionalism and discretion during interpreting assignments.
• Demonstrated cultural sensitivity while delivering high-quality interpreting services, maintaining strong relationships with diverse clientele.
• Resolved client concerns swiftly by clarifying misunderstandings and offering solutions in both languages, ensuring a positive customer experience.

• Supported the Store Manager by training and coaching sales associates,

ensuring a high standard of customer service and achieving sales targets.

• Built and maintained positive relationships with diverse clients, exceeding

sales goals and fostering customer loyalty.

• Utilized exceptional interpersonal skills to manage complex customer

interactions and resolve issues efficiently.

• Addressed and resolved client inquiries in a professional manner, ensuring clear communication and excellent customer support—transferable to handling customer concerns during fraud investigations.
• Developed strong client relationships, ensuring client satisfaction and problem resolution, skills that are essential when managing fraud-related disputes in banking.