Sofya Lee
EDMONTON,AB
Summary
Customer-focused professional with experience supporting members, resolving inquiries, and maintaining accurate records in fast-paced service settings. Combines strong organization with practical POS, cash handling, and account support skills, plus creative experience guiding art portfolios and visual presentation. Delivers efficient service while keeping information accurate and interactions professional.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Waitress/Hostess
Pho 51
Coquitlam, BC
12.2021 - 06.2022
- Took orders via POS system, ensuring accurate dietary accommodations for customer satisfaction
- Welcomed customers and seated them at tables, enhancing their dining experience
- Cleaned and set tables in preparation for customers, maintaining a welcoming dining environment
- Handle cash transactions and ensure accurate change
Canada Post Clerk
Pharmasave 190
Port Coquitlam, BC
07.2022 - 08.2023
- Served customers at retail counters, calculated postage, sold money orders, and processed cash/debit/credit transactions to ensure accurate and efficient service.
- Mail Processing: Receiving, sorting, scanning, and routing mail and parcels to the correct destinations.
- Loaded/unloaded mail from trucks, managed inventory, and maintained workplace organization to support seamless operations.
- Organized documentation processes for handling inquiries, completed records, processed registered items, and addressed inquiries regarding missing mail.
Member Services Representative
Planet Fitness
Woodinville, WA
10.2024 - 05.2025
- Delivered exceptional customer service to members by addressing inquiries and resolving issues promptly, enhancing member satisfaction.
- Facilitated account management for members by opening new accounts, closing accounts, and updating personal information, streamlining their banking experience.
- Maintained accurate member records and updated information to ensure data integrity and support efficient service delivery.
Golf Course Attendant
Twin Rivers Golf Course
Fall City, WA
05.2025 - 08.2025
- Operated beverage cart, delivering exceptional customer service to enhance guest experience
- Managed stock and inventory for beverages, food items, and products to meet customer demand
- Coordinated golf cart organization to support smooth course operations
Art Integrated English Tutor
Self Employed
06.2022 - Current
- Designed age-appropriate activities that integrated basic art skills with language learning goals, fostering creativity and engagement
- Taught English to young Korean students ages 5-7 through drawing and painting projects, enhancing vocabulary, sentence structure, and verbal comprehension
- Communicated regularly with parents about student progress and recommended at-home exercises to build confidence and support creativity
Portfolio Coaching
Self Employed
01.2023 - Current
- Supported post-secondary applicant in refining and curating a visual art portfolio for multiple institutions, including UBC, Emily Carr University of Art and Design, and OCAD.
- Helped shape application strategy that contributed to admission at UBC's Faculty of Arts and Emily Carr University of Art and Design.
- Advised on work selection and sequencing for cohesive portfolio presentation.
- Built structure for gallery notes and prompts to clearly communicate intent, process, and reflection.
Education
Bachelor of Design - Interaction Design
Emily Carr University of Art And Design
Vancouver, BC, Canada09-2026
Skills
- Guest services
- Client consultation and sales techniques
- Point of sale operations
- Financial transactions
- Reservation management
- Customer complaint resolution
- Relationship management
- Figma, MS 360, and Adobe Creative Suite proficiency
Certification
- Certified Canada Post Postal Clerk, July 2022
- Adult CPR/AED, November 2025 to November 2027
Timeline
Golf Course Attendant
Twin Rivers Golf Course
05.2025 - 08.2025
Member Services Representative
Planet Fitness
10.2024 - 05.2025
Portfolio Coaching
Self Employed
01.2023 - Current
Canada Post Clerk
Pharmasave 190
07.2022 - 08.2023
Art Integrated English Tutor
Self Employed
06.2022 - Current
Waitress/Hostess
Pho 51
12.2021 - 06.2022
Bachelor of Design - Interaction Design
Emily Carr University of Art And Design