Sofiya Hans
Office Administrator/CSR
Toronto,ON
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamline complicated operations in fast-paced environment. Manages diversified office administrative functions, manage events, offer customer assistance and provide team support.
Overview
6
6
years of professional experience
Work History
FOH Supervisor/Head Bartender
The Gatherings
Toronto, Ontario
06.2023 - Current
- Enforced health and safety regulations within the restaurant environment.
- Provided support to management team in planning special events or promotions.
- Assigned tasks to FOH employees based on their skill set and availability.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Kept up with current trends in the industry to maintain high level of service excellence.
Office Administrator/Executive Personal Assistant
Legendary Leadership
Mississauga, Ontario
10.2021 - 03.2024
- Coordinated meetings, conferences and travel arrangements for staff members.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Created PowerPoint presentations for internal use or external clients when required.
- Provided administrative support to management team including preparing reports and presentations.
- Organized travel arrangements, including flights, transportation, and accommodation.
CSR/Logistics Operations Supervisor
TFM Dedicated Logistics
Mississauga, Ontario
11.2021 - 12.2022
- Processed orders, forms, applications, and requests.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Collaborated with other teams within the organization to resolve complex issues related to customers' accounts.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Collaborated with internal teams to coordinate shipments between multiple locations.
Front Desk/Marketing Executive
Luxury Auto Parts
Toronto, Ontario
03.2021 - 11.2021
- Collaborated with sales team to develop targeted promotions and incentives programs.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Developed and implemented marketing plans for new products.
Event Coordinator
Red Circle
Chandigarh, India
05.2018 - 02.2021
- Monitored budgeting process for each event to ensure cost efficiency.
- Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Worked closely with audio visual technicians and other technical personnel in setting up equipment at the venue.
- Analyzed data from previous events in order to improve future ones.
Education
Supply Chain And Operations Management
Durham College
Oshawa, ONArts And Designs
Centennial College of Applied Arts And Technology
Toronto, ONBusiness Administration
Chandigarh University
ChandigarhSkills
- Customer Engagement
- Expense Reporting
- Event Coordination
- Oral and Written Communication
- Scheduling
- Multitasking
- Microsoft Office Proficiency
- Problem Solving
- Technical Support
- Meeting Coordination
- Database entry
- Operations Management
- Billing and Invoicing
- Startup Strategy Development
- Food service knowledge
Affiliations
- Contributed paintings and executed Nuit Blanche'22 in East York as a junior Assistant.
- Developed and implemented brand positioning strategies that established the company's new venture as a leader in the industry, resulting in a 40% increase in brand loyalty.
- Hosted 200+ live events and 10+ as RJ as well interviewed celebrities.
- Featured prominently in advertising campaigns and runway shows for a prominent national clothing and optical brand.
Timeline
FOH Supervisor/Head Bartender
The Gatherings
06.2023 - Current
CSR/Logistics Operations Supervisor
TFM Dedicated Logistics
11.2021 - 12.2022
Office Administrator/Executive Personal Assistant
Legendary Leadership
10.2021 - 03.2024
Front Desk/Marketing Executive
Luxury Auto Parts
03.2021 - 11.2021
Event Coordinator
Red Circle
05.2018 - 02.2021
Supply Chain And Operations Management
Durham College
Arts And Designs
Centennial College of Applied Arts And Technology
Business Administration
Chandigarh University
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