Sofina Ermolieff

Hardworking and personable, I strive to make every customer feel valued and comfortable, creating an experience that will keep them coming back. Solution-oriented and adaptable, I tackle challenges head-on while always seeking the best outcome for customers, colleagues, and the company.

Skilled Optometric Technician with background in providing high-quality patient care, conducting vision tests and maintaining sophisticated optometry equipment. Strengths include strong communication skills, ability to work well under pressure, and adaptability in fast-paced environments. Previous roles have brought about improved office efficiency and heightened patient satisfaction through proactive problem-solving skills.

• Assisting with contact lens fittings and patient education
• Understanding and explaining insurance billing (VSP, EyeMed, Medicare)
• Optical dispensing and adjusting eyeglasses for proper fit
• Knowledge of lens materials, coatings, and frame styles
• Educating patients on eye health and proper eyewear maintenance
• Inventory management for contact lenses and frames
• Sanitization and compliance with optometric office protocols
• Front desk/Receptionist skills including greeting and assisting patients/customers with a professional and friendly attitude
• Managing phone calls, emails, and office correspondence efficiently
• Scheduling appointments and coordinating calendars
• Handling check-ins, check-outs, and processing payments
• Maintaining an organized front desk and waiting area
• Managing and updating patient/customer records with accuracy
• Multitasking in a fast-paced environment while ensuring excellent service
• Assisting with administrative tasks such as filing, faxing, and ordering supplies
• Handling sensitive information with discretion and professionalism
• Black belt in Tang Soo Do, demonstrating discipline, perseverance, and leadership
• Yoga Teacher Certification obtained at Core Power in Encinitas, CA