Sofija Jovanovic
Stoney Creek,ON
Summary
Initiative and team oriented Digital Marketing Specialist, with a background in marketing and online sales. Specialties Include: planning and directing advertising marketing strategies, conducting E-commerce promotions, preparing report, research papers and educational texts, and conducting surveys and analyzing data on the buying habits of retail consumers.
Overview
3
3
years of professional experience
Work History
Secretary
Trucking Company
08.2022 - 12.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained daily report documents, memos and invoices.
- Maintained electronic filing systems and categorized documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Medical Receptionist
Queenston Walk in Clinic
03.2021 - 06.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Organized paperwork such as charts and reports for office and patient needs.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Printed prescription requests and queries in compliance with practice protocol.
- Received and routed laboratory results to correct clinical staff members.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Survey Interviewer
Smart Plus Research
01.2020 - 06.2020
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Explained survey objectives and procedures to interviewees.
- Adjusted scripts to better target needs and interests of specific individuals.
- Phone call Surveys
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
Education
Diploma - Digital Marketing Specialist
TriOS College
Hamilton, ON07.2025
Skills
- Appointment Scheduling
- Database Management
- Customer Service
- Paperwork coordination
- SEO ans SEM
- Social Media Marketing
- Data Analysis
- Content Marketing
- Design skills
- Adaptability
- Analytical thinker
- Highly communicative
- Team oriented
- Microsoft Excel
Languages
English
Full Professional
Serbian
Native or Bilingual
Timeline
Secretary
Trucking Company
08.2022 - 12.2022
Medical Receptionist
Queenston Walk in Clinic
03.2021 - 06.2021
Survey Interviewer
Smart Plus Research
01.2020 - 06.2020
Diploma - Digital Marketing Specialist
TriOS College
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