Sofiia Tsyfra

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Strengthened communication skills through regular interactions with others.
• Demonstrated excellent communication skills by being a tour guide and playing the role of a person from the past, telling visitors about historical events and artifacts in a clear, concise manner. I have always been courteous to visitors and provided the best service.
• Reference ·

Iryna Tatko, Senior Interpreter, Ukrainian Cultural Heritage Village, Government of Alberta

Tel: 780 662 3855 Ext 1130

Cell: 780 668 5910

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.