SOFIIA SHEIKO
QUESNEL
Summary
Dynamic worker with proven expertise in staff training and cash handling, honed at Granville's Coffee Ltd. and TOCASA Fresh & Tasty. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in efficiency and team cohesion. Skilled in multitasking and fostering a positive environment, demonstrating adaptability and attention to detail.
Overview
6
6
years of professional experience
Work History
Cashier/Lead Barista
Granville's Coffee Ltd.
11.2022 - Current
- Trained new cashiers as well as baristas on company policies.
- Conducted daily cash audits to ensure accurate financial records.
- Performed regular and closing shifts in the establishment.
- Maintained cleanliness and organization of the checkout area, and across the establishment, creating a pleasant shopping experience for customers.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Trained team members on cash register operation and cash handling.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Learned every menu item's preparation and numerous off-label drinks.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Restaurant Manager/Administrator
TOCASA Fresh & Tasty
06.2019 - 02.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated and monitired inventory and ordered appropriate supplies.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
Education
No Degree Due To Relocating From War - Transport Management And Logistics
National Aviation University
Kyiv, Ukraine07-2023
Skills
- End-of-day reporting
- Maintaining cleanliness
- Cash handling/register expertise
- Staff training
- Stock replenishment
- Cleanliness standards
- Adaptability to change
- Attention to detail
- Multitasking and organization
- Friendly and outgoing
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Polish
Elementary
Interests
- SMM
- Fashion and Style
- Dancing
- Gym Workouts
- Yoga
- Snowboarding
- Drawing and Painting
- Photography/ photo editing
Timeline
Cashier/Lead Barista
Granville's Coffee Ltd.
11.2022 - Current
Restaurant Manager/Administrator
TOCASA Fresh & Tasty
06.2019 - 02.2022
No Degree Due To Relocating From War - Transport Management And Logistics
National Aviation University
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