Sofiia Romaniuk
Toronto,ON
Summary
Versatile Fine Dining Server adaptable to changing menu items, guest preferences and restaurant standards. Easily steps into any foodservice role with ease. Over 2 years of fine dining service experience. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished in providing unsurpassed support to demanding customers.
Overview
2
2
years of professional experience
Work History
Fine Dining Server
Lee Restaurant
09.2022 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests needs.
- Increased table turnover rate through efficient order taking and timely delivery of dishes.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Maintained polished appearance, contributing to upscale ambiance desired by patrons.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
- Continuously updated knowledge on wine pairings, enabling expert recommendations for diverse clientele.
Bakery Supervisor
Nofa's Coffee And Bakery
04.2023 - 09.2023
- Enhanced bakery operations by effectively supervising and coordinating staff duties.
- Increased customer satisfaction by maintaining clean and organized workspace.
- Streamlined bakery processes for improved efficiency and productivity.
- Collaborated with team members to create new recipes, boosting sales and customer interest.
- Trained new employees in bakery procedures, ensuring consistent performance standards across team.
- Managed daily production schedules, ensuring timely completion of all orders while minimizing overtime costs.
- Assisted customers with special requests, fostering strong relationships and repeat business opportunities.
Bakery Worker
Koster's Bakery & Deli/ Dutch Imports
12.2021 - 07.2022
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Assisted up to 70 customers per day with helpful attitude and positive approach.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Decorated baked goods and designed visually appealing displays of finished products.
- Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
- Operated commercial kitchen equipment and tools.
Skills
- Fluent in English and Ukrainian
- Customer Service
- POS system operations
- Verbal and Written Communication
- Sales abilities
- Respectful and Compassionate
- Wine Pairings
- Organization and Time Management
- Conflict Resolution
- Flexible and Adaptable
Timeline
Bakery Supervisor
Nofa's Coffee And Bakery
04.2023 - 09.2023
Fine Dining Server
Lee Restaurant
09.2022 - Current
Bakery Worker
Koster's Bakery & Deli/ Dutch Imports
12.2021 - 07.2022
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