Sofiia Mosalam

Coordinate daily restaurant front of house operations, manage and coordinate staff schedules and annual leave

• Address and resolve customers complaints and restaurant problems
• Conducted regular evaluations of staff performance, providing constructive feedback and opportunities for growth within organization
• Placing bar and front of house ordering and implement inventory control measures to reduce waste, lower food costs, and improve overall profitability
• Make thorough reports on weekly, monthly, and yearly income and expenses
• Hire, onboard and train front of house staff on appropriate customer service techniques
• Managed financial aspects such as budgeting, payroll processing, and cash handling procedures to ensure accurate accounting practices

• Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service
• Worked with over 15 suppliers to perform weekly front of house and back of house orders
• Created checklists and training manuals that improved staff efficiency at work
• Analyzed financial reports and perform cost-revenue analysis to identify areas for improvements
• Scheduled regular restaurant equipment maintenance and handled troubleshooting issues
• Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.

• Coordinated daily restaurant operations between the front, kitchen, and back office
• Reviewed product quality and looked into new suppliers that resulted in reducing costs by 5%
• Managed and coordinated staff schedules and annual leave
• Controlled operating expenses and found ways to reduce waste cutting it by 3%
• Make thorough reports on weekly, monthly, and yearly income and expenses
• Coordinated and planned events with local artists and DJs
• Managed the restaurant social media presence to reach new audience
• Trained existing front house staff on appropriate customer service techniques

• Awarded Employee of the Month for consistently achieving 15% above target sales
• Perfected menu presentation skills, providing customers with a holistic understanding of the restaurant's offerings, leading to more sales
• Trained 6 servers in sales techniques, increasing their sales to meet the company's average
• Consistently scored over 90% satisfaction rating on customer feedback surveys

• Prepared a wide selection of mixed drinks and beverages for bar and restaurant guests
• Maintained a clean and organized bar area
• Recommended food menu to bar guests increasing sales of food items on the bar by 20%
• Kept well-stocked inventory by anticipating demand based on seasonality and local events

• Assisted patrons in food and beverages selection by suggesting courses and identifying appropriate beverage pairings resulting in exceeding the assigned sales target by 15%
• Served patrons with food and beverages in a positive and friendly manner
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.