Sofiia Kostelna
Toronto
Summary
Experienced shift supervisor with over 5 years of leadership experience in the hospitality and food service industries. Known for improving operational efficiency and enhancing customer satisfaction. Skilled in staff training, event set up, quality control, and multitasking.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Catering Server
Compass Group Canada Ltd.
08.2024 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
Shift Supervisor
Second Cup Coffee Co
06.2022 - 07.2024
- Led team training with focus on job duties, safety, and sanitation
- Strategically delegated tasks for optimal team efficiency
- Implemented strict quality control standards for food and service
- Streamlined store operations, enhancing workflow and customer service quality.
- Facilitated team discussions to address challenges and implement changes.
Barista
W Toronto Marriott Hotel
08.2023 - 10.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Front Desk Receptionist
Loft7 Hotel
01.2022 - 04.2022
- Managed check-in and check-out procedures efficiently
- Maintained comprehensive knowledge of suite availability, rates, and amenities
- Handled phone and walk-in reservations effectively
- Ensured exceptional guest experience by fulfilling all needs
- Addressed and resolved guest inquiries, fostering a welcoming environment
- Oversaw reservation system, optimizing suite allocation and rate management.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Head barista
Park time terraca
04.2021 - 10.2021
- Led barista team, ensuring adherence to quality and customer service standards
- Handled customer inquiries and complaints professionally
- Managed inventory and monitored stock levels
- Oversaw daily coffee bar operations.
Shift supervisor
CoffeeLab
01.2021 - 04.2021
- Managed daily operations, ensuring smooth workflow
- Implemented innovative strategies to increase customer satisfaction
- Collaborated with team members to maintain high-quality service
- Resolved customer complaints, improving overall experience
- Boosted sales by 15% through effective supervision
- Led a team to enhance customer service, resulting in a 20% increase in repeat customers.
Front desk receptionist
Saint Feder Boutique Hotel
01.2020 - 04.2020
- Efficiently managed guest check-ins and check-outs at Saint Feder Boutique Hotel
- Answered phone calls and emails promptly, providing detailed information on reservations and hotel amenities
- Maintained comprehensive and accurate guest records in the hotel's computer systems
- Collaborated with hotel staff to ensure superior guest experience
- Used problem-solving skills to handle guest inquiries and issues with professionalism
- Managed guest inquiries, improving response time and service quality.
Education
Master's Degree - Ukrainian Philology
Ivan Franko National University of Lviv
Lviv, Ukraine01.2023
Bachelor's Degree - Ukrainian Philology
Ivan Franko National University of Lviv
Lviv, Ukraine01.2021
Skills
- Fast learner
- Supervision
- Staff training
- Quality control
- Inventory management
- Barista skills
- Event setup
Languages
English
Ukrainian
Certification
• Smart Serve
• Food handler certificate
Software
Microsoft Office Suite: Word, Excel, PowerPoint
Google Workspace: Google Docs, Google Drive
Canva, Adobe Photoshop/Lightroom
Timeline
Catering Server
Compass Group Canada Ltd.
08.2024 - Current
Barista
W Toronto Marriott Hotel
08.2023 - 10.2023
Shift Supervisor
Second Cup Coffee Co
06.2022 - 07.2024
Front Desk Receptionist
Loft7 Hotel
01.2022 - 04.2022
Head barista
Park time terraca
04.2021 - 10.2021
Shift supervisor
CoffeeLab
01.2021 - 04.2021
Front desk receptionist
Saint Feder Boutique Hotel
01.2020 - 04.2020
Master's Degree - Ukrainian Philology
Ivan Franko National University of Lviv
Bachelor's Degree - Ukrainian Philology
Ivan Franko National University of Lviv
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