Sofiia Barashyvets
Los Angeles
Summary
Dedicated and versatile professional with over 4 years of customer service and barista experience. Skilled in problem-solving, multitasking, and supporting team operations. Experienced in sales and client support, ensuring high customer satisfaction. Ready to bring my energy and skills to help the team succeed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager
Cafe Plaza
Bala Cynwyd
05.2025 - 08.2025
- Resolved customer issues promptly, ensuring a high level of satisfaction and repeat business.
- Supported team operations by coordinating staff schedules and delegating tasks efficiently.
- Maintained restaurant standards and quality control to guarantee excellent service.
- Contributed to enhancing customer experience and overall restaurant efficiency.
- Continued hands-on involvement in all roles, including cashier, barista, and busser duties, demonstrating versatility and dedication.
Host / Cashier / Busser
Cafe Plaza
Bala Cynwyd
02.2025 - 08.2025
- Greeted and served customers, handled orders, and processed payments.
- Prepared a variety of coffee beverages using espresso machines and grinders.
- Supported front-of-house operations and team workflow during busy shifts.
- Took reservations, answered inquiries, and provided excellent customer service.
- Maintained cleanliness and organization of dining and lobby areas.
Sales & Customer Service Representative
Dragon Capital
Kyiv
04.2024 - 09.2024
- Answered inbound calls and provided prompt, professional assistance to clients.
- Assisted clients with financial services, trading accounts, and product inquiries.
- Supported sales efforts by explaining services and promoting offerings.
- Maintained accurate records of client interactions and transactions.
Barista /Head Cashier
Aroma Kava
Kyiv
06.2021 - 11.2022
- Prepared and served coffee and beverages.
- Handled cash and processed payments accurately.
- Assisted customers and maintained a clean, organized workspace.
Education
High School Diploma -
Gymnasium № 257 "Synoozerna"
Kyiv, Ukraine06-2023
Some College (No Degree) - International Business And Management
Kyiv National Economic University (KNEU)
Kyiv, Ukraine (Online)Skills
- Customer Service
- Barista Skills (4 years)
- Problem solving
- Retail sales
- Cash Handling & POS Systems
- Sales & Client Support
- Multitasking
- Communication Skills
Certification
- Food Handler Certificate — Completed 1-hour Food Handler Class, passed written assessment (Valid through 05/01/2028)
Bala Cynwyd, PA | Certificate #1448467
Languages
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
English
Professional
Accomplishments
- Promoted to Assistant Restaurant Manager, served as class representative, organized fundraisers, and volunteered to support the Ukrainian military. Earned Food Handler Certificate and contributed to animal shelters.
Affiliations
- Volunteering at animal shelters, playing board and strategy games, reading psychology and personal growth books, staying active through running, and practicing acting and performance skills.
Timeline
Assistant Restaurant Manager
Cafe Plaza
05.2025 - 08.2025
Host / Cashier / Busser
Cafe Plaza
02.2025 - 08.2025
Sales & Customer Service Representative
Dragon Capital
04.2024 - 09.2024
Barista /Head Cashier
Aroma Kava
06.2021 - 11.2022
High School Diploma -
Gymnasium № 257 "Synoozerna"
Some College (No Degree) - International Business And Management
Kyiv National Economic University (KNEU)
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